We’re looking for friendly, motivated people to join our Customer Experience team and help us make every customer interaction a positive one. You’ll provide excellent service by following our customer practices, being authentic, empathetic, engaging, aware of risk, and doing what you say you’ll do.
In this role you will:
- Be the first point of contact for customers and aim to resolve their query on the spot
- Complete straightforward admin tasks quickly and accurately
- Help with escalations or complaints, working to resolve them as soon as possible
- Follow privacy and compliance rules in all customer interactions
- Spot patterns or common issues and share ideas to help fix them
- Be a supportive team member, sharing knowledge and helping others when needed
- Work with other teams when extra help is needed
- Receive comprehensive training to learn about life insurance, our products, and our systems – with plenty of support as you grow in the role
📌 Customer Experience Specialist (Sydney)
🏢 TAL
📍 Sydney
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