Lead with purpose. Shape progress for a growing city.

Are you passionate about improving services for the community? As the Greenspace Service Operations Officer, you will help connect community expectations with the delivery of maintenance services across Blacktown City's parks, sportsgrounds, playgrounds and open spaces.

Working across Greenspace Services, you will liaise with operational teams to prioritise maintenance works and help ensure community expectations and service outcomes align.

Through monitoring service performance and customer trends, you will identify service gaps, prepare reports and correspondence, and provide advice to residents, community groups, Councillors and internal stakeholders. You will also support the development of strategies, service charters, maintain follow-up systems and contribute to service planning through operational insights.

You will improve how services are delivered by identifying process bottlenecks, supporting workflow automation and enhancing digital systems that improve communication, accountability and transparency. You work closely with operational leaders and business units to ensure customer feedback informs priorities, planning and continuous improvement.

This role suits a proactive and organised professional who enjoys solving problems, improving systems and delivering improved outcomes. In return,



you join a collaborative team, contribute to services that support the liveability of the city and build your career with one of NSW's most progressive councils.

At Blacktown City Council, good people make great teams, and great teams build great cities. Here, you will find the stability and support to keep growing, along with:

- a secure, permanent, full time role with one of Australia's largest councils
- an entry level salary commencing at $1,866.69 per week
- a 35-hour working week
- access to Council's flextime arrangement
- 12% superannuation and competitive leave entitlements
- ongoing training and development support
- access to Fitness Passport, social clubs and wellbeing programs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description

For more detail on this opportunity, click here to view or download the position description.

Closing date: Sunday 11 October 2026, 11.59 pm

Contact officer: Donna Wallace on 9839 6877

Internal ref: BCC384

📌 Greenspace Service Operations Officer (Blacktown)
🏢 Blacktown City Council
📍 Blacktown