Maxima is driven by a desire to reframe what’s possible by making a real difference to the lives of those in our local communities.

We believe in inclusive employment, continuous improvement and empowering our people to deliver excellent outcomes.

We’re looking for an Operations Lead who thrives in leading a team in a collaborative environment and is passionate about quality, compliance and innovation within employment services.

About the role

Reporting to the Executive Manager Inclusive Employment Australia, you will work closely with national teams to support the programs performance.

This is a hands-on leadership role supervising the operations team ensuring compliance with the Inclusive Employment Australia (IEA) Deed, associated Guidelines, National Disability Services Standards, and Maxima’s National Service Delivery Model, while driving continuous improvement across operations.

This position is based in South Australia.

What you’ll be doing

In this diverse role, you will:

- Lead performance analysis for the IEA program by identifying patterns and providing recommendations for improvement
- Support the Operations Specialist in monitoring and managing wage subsidies, including system processing and payments
- Act as a mentor, trusted advisor and technical expert to frontline teams to drive performance
- Provide advice and support to IEA Managers and Maxima's Executive
- Support the teams to understand eligibility and evidence requirements for placements and anchors
- Support frontline service delivery and IEA functions, including;
- Reviewing evidence for progress payments, outcomes, claims and wage subsidies
- Ensuring compliance with contractual obligations
- Processing claims accurately and on time

- Lead monitoring of claims data and trends, including processing times to identify improvement opportunities
- Lead IEA responses to Data Breaches and Freedom of Information requests,



including reporting and trend analysis
- Support program assurance, incident management, audits and site visits
- Monitor DSS and Provider Portal communications, and deliver clear internal communications and updates
- Review customer feedback and drive corrective actions
- Build strong stakeholder relationships and liaise with DSS as required
- Assist with incident and feedback management through the Incident Management System
- Support the Operations Specialist in monitoring the central inbox and internal/external queries, including customer feedback processes

What you’ll need to succeed

You’ll bring leadership experience in employment or community services, along with:

- Solid knowledge of the IEA Deed and Guidelines, including performance and quality frameworks, or previous knowledge of DES (Disability Employment Services)
- Ability to interpret contracts and translate into effective systems and processes
- Experience managing a caseload and supporting service delivery
- Excellent communication and report writing
- Robust analytical, problem‑solving and organisational skills
- Commitment to diversity, inclusion, equal opportunity and quality customer service

Additional requirements
- Current (or willingness to obtain) National Criminal History Record Check
- Current (or willingness to obtain) Working with Children Check)
- Driver’s Licence

What We Offer

At Maxima, our people are at the heart of everything we do. We offer a benefits package designed to support your wellbeing, flexibility and growth:





- Salary packaging up to $15,899
- Flexible work arrangements, including a 9-day fortnight
- Birthday Leave — a paid day off to celebrate you
- Wellbeing Leave — a paid day every quarter for personal events and milestones
- 6 weeks paid parental leave with extended pregnancy and fertility leave provisions
- Public Holiday Substitution — replace a public holiday with a day that matters to you
- A range of health and wellbeing initiatives, including Free Flu Vaccinations, Employee Assistance Program and Skin Check reimbursement
- Access to additional leave provisions, including Purchased leave, First Nations Ceremonial and Cultural leave, Blood Donation Leave and more
- Ongoing training, development and recognition programs

Join a team that invests in you – because your success is our success!

About Maxima

Maxima is a national, profit-for-purpose community-based organisation delivering employment and disability support services across Australia.

We are committed to building inclusive workplaces and supporting equal opportunity for all Australians. Our culture is supportive, professional and community focused, with a strong emphasis on wellbeing, respect and impact.

We welcome applications for both full-time and part-time roles and are open to flexible work arrangements to support the right candidate.

Our Commitment to Inclusion

We strongly encourage applications from people with disability, First Nations peoples, people from culturally and linguistically diverse backgrounds and LGBTQIA+ communities.

We value the lived experience and diversity our people bring, which strengthens the support we provide to our customers and communities.

If you require adjustments during the recruitment process, please contact us on 13•• ••• 859 or at ••••@maxima.com.au, and let us know your preferred method of communication.

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