AFCA is seeking a strategic Director, SPF Operations to lead the design, implementation and ongoing evolution of the Scams Prevention Framework external dispute resolution operating model. You will drive operational strategy, governance, capability and performance to deliver a fair, effective and sustainable scheme compliant with laws and AFCA Rules.
The role requires trauma-informed, human-centred leadership, cross-government and industry engagement, and a focus on continuous improvement to
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📌 Director, Scams Prevention Operations & Strategy (New South Wales)
🏢 AFCA
📍 New South Wales
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