Warehouse Operations Manager - Mandarin-speaking

NorthStone Talent Partners - Sydney CBD NSW

Our client is a global logistics provider expanding rapidly in Australia, with operations in Sydney, Melbourne, Adelaide, Brisbane and Perth. Backed by an established international network across Southeast Asia, China and Latin America. As the Australian operation scales, they are investing in local talent and building a collaborative, entrepreneurial team culture.

Ready to grow your career with one of the world's fastest-growing logistics companies?

Job Responsibilities
Lead end-to-end operational excellence across a national logistics network
Drive SOP standards, exception parcel resolution and tracking accuracy
Lead the mapping and continuous improvement of end-to-end warehouse processes, including SOP development, training and in office compliance checks
Establish classification standards and manage the resolution process for exception parcels (damaged, missing, misdirected, refused, out of area)




Analyse exception parcel trends and drive corrective action with customer service, transport and claims teams
Own the accuracy, timeliness and completeness of end-to-end parcel tracking, resolving scan gaps and tracking exceptions
Design and manage a performance framework covering SOP compliance, irregularity resolution and tracking completeness
Build and maintain operations dashboards to monitor key metrics and drive improvement
Manage team training, performance and safety standards

About You
Previous experience in logistics, warehouse or transport operations
Able to independently draft SOPs, process flow charts and checklists.
Familiar with tracking management rules and exception handling.
Proficient in Excel and PowerPoint; experience with WMS, TMS or ERP systems is an advantage.
Robust in office management, communication and coordination skills, with the ability to work under pressure.
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📌 Warehouse Operations Manager Mandarin Speaking Sydney
🏢 NorthStone Talent Partners
📍 Sydney