Job Description
About the role
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We're looking for a proactive, customer‐focused team member who is passionate about delivering exceptional experiences and contributing to a vibrant tennis and hospitality workplace.
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In this role you will be responsible for:
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All aspects of front of house operations are delivered in a friendly and effective manner, including presenting a fresh, clean uncluttered Pro Shop and retail environment
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Maintain and deliver high standards of facility management across all areas within the responsibility of Tennis World Sydney
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Oversee the consistent delivery of excellent customer service and administration at FOH by regularly monitoring performance and offering feedback, training and support to staff as required
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Support all internal and external bookings at Tennis World Sydney, identifying any ways to improve stakeholder relationships to ensure our customer service standards are maintained
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Ensure team engagement and monitor staff productivity, morale, teamwork, communication and job satisfaction
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About you
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To be successful in this role you will have:
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Strong customer service, communication and relationship-building skills, with the ability to engage effectively with clients, members and key stakeholders
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Excellent organisational, administrative and operational skills, with the ability to prioritise workloads, manage competing deadlines and maintain high attention to detail
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Experience in sports, events, retail, functions or hospitality environments desirable
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Qualifications in food and beverage, first aid and responsible serving of alcohol desired
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Ability to work autonomously and collaboratively within a team, with demonstrated leadership or supervisory capabilities
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Hold (or be willing to obtain) a current Police Check and Working with Children Check
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Preparedness to be versatile regarding working hours and arrangements relating to work associated with Tennis Australia
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What's to love?
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Career development with a range of formal education and on the job training opportunities
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Tickets to the Australian Open plus Superbox tickets to events at Rod Laver & John Cain Arena
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Health & wellbeing benefits, including access to CorePlus Pilates and other wellbeing initiatives
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Onsite gym, tennis facilities & free onsite car parking
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Salary packaging & a range of discounts from our sponsorship partners
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Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
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Applications close 5th October ****, however, we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.
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Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child‐safety.
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We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.
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We are proud to be recognised as an employer of choice for women by WORK180.

📌 Tennis World - Customer Experience Supervisor - Nsw (Sydney)
🏢 TA001 Tennis Australia
📍 Sydney