Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
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O'Brien is embarking on a major enterprise transformation — modernising systems, processes, and ways of working across the business.
We're looking for an experienced Change Manager to play a pivotal role in ensuring this transformation is not just delivered — but adopted, embedded, and sustained.
Reporting to the Head of Talent Acquisition & Program Change, you'll work at the heart of the program, partnering with senior leaders and delivery teams to turn complex change into practical, people-first outcomes that drive real business impact.
What You'll Be Doing
Enterprise Change Strategy & Delivery
Lead and execute end-to-end change strategies aligned to the PhO'enix program roadmap
Assess impacts across frontline, operational, and corporate teams
Embed structured frameworks (e.g. Prosci / ADKAR) to drive adoption and sustainability
Ensure change is fully integrated into program governance and delivery rhythms
Stakeholder Engagement & Influence
Partner with Executive, Senior and Frontline Leaders to drive ownership of change
Build solid relationships across Operations, Technology, and People & Culture
Manage resistance and drive engagement through targeted interventions and coaching
Influence without authority in a complex, multi-stakeholder environment
Communication & Enablement
Deliver clear, compelling change and communication plans across the organisation
Equip leaders with the tools,



messaging, and confidence to lead their teams through change
Partner with training teams to ensure effective learning and readiness delivery
Adoption & Business Readiness
Track and report on change adoption, readiness, and engagement metrics
Conduct readiness assessments and implement feedback loops to improve outcomes
Identify risks early and take proactive action to keep adoption on track
People, Capability & Culture
Align change initiatives with capability uplift, role design, and workforce planning
Coach leaders to strengthen change leadership capability
Contribute to building enterprise-wide change maturity at O'Brien
What You'll Bring
Essential
Proven experience as a Change Manager on large-scale transformation programs
Strong expertise in structured change methodologies (Prosci, ADKAR, APMG, etc.)
Experience delivering change across technology, systems, and process transformations (ERP/CRM)
Ability to influence stakeholders at all levels, including executive leadership
Exceptional communication, facilitation, and stakeholder engagement skills
Confidence operating in fast-paced, complex, and evolving environments
Desirable
Experience in field-based, operational, or customer-centric organisations
Exposure to enterprise system implementations or core platform modernisation




Background in building change capability or centres of excellence
Coaching or leadership development accreditation
Why Join O'Brien?
At O'Brien, our
DNA sets us apart
:
Driven
– We pursue extraordinary outcomes
Caring
– We put people first
Collaborative
– We succeed together
Genuine
– We lead with integrity
Why This Role Matters
This role is central to ensuring the success of one of O'Brien's most significant transformation programs. You'll directly influence how our people adapt, adopt, and thrive, shaping the future of our business.
Apply now
and lead change that truly makes an impact.
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If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.
Apply Now!
At
O'Brien®
, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of
Belron
®
,
worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
Privacy:
To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our
and
Terms of Use
.
Agencies:
O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.

📌 Change Manager (Australia)
🏢 O'Brien
📍 Australia