Role type:
Full-time; 12 Month Fixed-Term
Department:
Enterprise Performance Group; Chief Operating Officer Portfolio
Salary:
UOM 7 – $109,093 – $118,091 p.a. plus 17% super
Support service innovation / Enhance university-wide experiences / Apply diverse improvement methodologies
Apply now to spearhead continuous improvement
Brilliant benefits and a flexible hybrid work environment!
About the role
As the
Service Improvement Analyst (Research Projects)
, you will help design, evaluate and improve
research services,
processes
and experiences
. Working with stakeholders, you will apply service improvement methods to address challenges in operations and contribute to frameworks, resources and training that enable ethical,
compliant
and efficient research.
Your responsibilities will include:
Apply and advocate for service improvement methodologies (e.g., Lean, Six Sigma, BPM) to processes and workflows.
Collaborate with stakeholders to map current/future states,
identify
pain points and
codesign
solutions.
Support problem framing; gather and analyse qualitative and quantitative data; define performance measures; and
identify
opportunities to reduce inefficiencies
in
research services
.
Contribute to frameworks, resources and training that build capability and support continuous
impr
oveme
nt
.
Gather and
consolidate
information from internal and external sources to inform requirements and best practice.
Who we are looking for
You are a continuous improvement professional with practical experience supporting service and process
improv
ement
. You bring solid analytical and communication skills and can engage a diverse range of research stakeholders in a complex environment.
You will also:
Q
ualifications in Lean, Six Sigma,
BPM
or related fields; tertiary qualifications in Business, Engineering or Systems Thinking are desirable.
Understanding of service improvement methodologies and ability to advocate for these methods among stakeholders.
Ability to support problem framing; gather and analyse data; create process and value stream maps; and contribute to measurable improvements.
Experience
consolidating
information from codes, policies,
standards
and benchmarks into clear requirements.
Ability to
assist
in
facilitating
engaging workshops,
training
and coaching to build capability.




Strong interpersonal skills and clear verbal and written communication, including presentation support.
A growth mindset with empathy,
curiosity
and resilience.
Experience in
research
,
higher
education
or
similarly complex environments (desirable
).
Be willing to occasionally work outside regular hours as needed.
Hold or be willing to obtain a Working with Children Check.
For further information
regarding
responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and
maintain
an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate
doesn't
have a valid Working with Children Check, they will be able to apply for the WWCC as part of the
initial
onboarding procedures.
Please note: Visa sponsorship is not available for this position
. This role requires current valid work rights for Australia.
Your new team – Enterprise Performance Group (EPG)
The Enterprise Performance Group (EPG) is a
centre
of excellence in business transformation and operational performance. We drive improved operational efficiency,
effectiveness
and experiences across the University by bringing together specialist skills and
expertise
in data asset management, reporting and analytical services with service improvement, design, project delivery and change management.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out
our benefits
page!
The University of Melbourne
We're
tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to
benefit
society through the transformative impact of education and research. Discover more via




our website
and stay connected with our stories and people on
LinkedIn
.
Be yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and
equitable
workplace where all individuals feel valued, respected, and
have the opportunity to
thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.
The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We
are dedicated to providing
reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods
.
To discuss your specific requirements, please feel free to contact Kim Groizard *************** or send an email titled 'Reasonable Adjustments' to
******
. You can find more information for applicants requiring reasonable adjustments on our Careers website:

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and
retain
Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information -
Murmuk Djerring Indigenous Strategy *********
Join Us!
If you feel this role is right for you, please apply with the following documents:
Resume
Cover Letter outlining your interest and experience
Please note that you
are
not required
to
respond to the selection criteria in the Position Description.
Please ensure that you apply through the
button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Ethan Khamly via email at
******
, ensuring that you include the Position Number and the Job Title as the subject.
Please do not share your application to this email address
.
If you have any particular questions regarding the
job
please follow the contact details listed on the Position Description.
Position Description:
UOM7 Service Improvement Analyst (Research Projects) PD.pdf

📌 Service Improvement Analyst (Australia)
🏢 University of Melbourne Employees, Location, Alumni
📍 Australia