A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions – enhancing road safety, improving productivity, and reducing environmental impact. Our mission is to deliver intelligence you can trust, for a better world tomorrow.
About the Role
EROAD's Installation Network is our "frontline face" to our customers. The Regional Installation Manager plays a critical leadership role within EROAD's field operations, responsible for the quality, performance, and compliance of our third‐party installer network across the assigned region.
Operating in the fast‐moving automotive telematics industry, this role ensures that all installations of EROAD products are completed to the highest standard, in a timely and cost‐effective manner, with a strong focus on customer satisfaction and revenue enablement.
This role involves direct engagement with installer partners—sourcing, assessing, qualifying, and developing them into high‐performing, safety‐focused providers. The successful candidate brings a strong background in automotive systems, operational leadership, and continuous improvement.
There is a lot happening at EROAD, and it is essential that our Regional Installation Manager enjoys working in a fast‐paced work environment and has a strong sense of teamwork.
This role reports to the
Installation Manager AU
.
Job Responsibilities
Installer Network Management
Source, assess, and qualify new installer partners to meet regional demand and ensure capability coverage
Manage the performance and compliance of third‐party installers, ensuring consistent delivery aligned with EROAD's standards
Establish strong working relationships with installers and develop them into trusted, long‐term partners
Maintain a current and scalable pool of EROAD‐preferred installers
Installation Delivery & Revenue Enablement
Ensure installations are completed in a timely and efficient manner to support positive revenue recognition and customer onboarding timelines
Balance installer capacity with forecast demand to reduce backlogs and delays
Monitor pipeline, escalate risks, and intervene early where revenue or customer satisfaction is at risk
Training
Support and train the Installer Network to provide the necessary services of installation




Train technicians and provide accreditation to install EROAD product
Assist with the development and delivery of training for staff in respect to EROAD products and services and their use and deployment
Support installation quality, control, and audit processes
Health and Safety
Champion a strong health and safety culture across all installation activities, both internally and with third‐party partners
Deliver onboarding and ongoing safety training to installers, ensuring compliance with legal and industry requirements
Investigate incidents and lead implementation of preventative and corrective actions
Quality
Conduct regular audits of completed installations to ensure workmanship, product functionality, and documentation meet EROAD's technical standards
Identify quality issues and drive corrective actions, training, or process changes as needed
Validate integration with vehicle systems (12V/24V, CAN, OBD‐II, GPS, camera systems, etc.)
Troubleshoot difficult or problematic installations in coordination with installers, EROAD support, and R&D; staff as required
Cost Control & Process Improvement
Implement and manage cost control measures for regional installation activities
Optimise workflows and reduce unnecessary complexity in installation processes
Drive continuous improvement initiatives across audit, safety, and delivery performance
Issue Escalation & Risk Management
Serve as the escalation point for regional technical or operational issues related to installation
Identify and mitigate risks related to installer capacity, technical capability, safety, or customer impact
Communicate issues and trends to senior leadership and recommend action plans
Supplier Management
Support and feedback to third‐party providers in the delivery of their Service Delivery Targets for EROAD to meet agreed SLAs and KPIs
Gather feedback
Coordinate with the network to ensure campaign installation volumes are met
Technical Team Member




Key regional contact for accredited installers with technical questions
Integral part of the wider EROAD technical installation team
Active contributor for feedback on improvements for installation on existing and new vehicles as they come to market
Key contributor to in‐field solutions to bespoke customer requirements in collaboration with R&D; staff
Support EROAD's continuous improvement process through supplier management feedback and improvement discussions
Contributor to regular technical bulletins to the wider installation network
What You'll Bring
To be successful in this role, you will demonstrate:
Proven experience in automotive telematics, automotive electrical, or vehicle technology installation
Experience managing contractor networks or service delivery across a wide region
Strong understanding of 12V/24V systems, CAN bus, dashcams, GPS, and connected vehicle technologies
Excellent auditing, communication, and relationship‐building skills
Demonstrated ability to balance quality, safety, cost, and delivery timelines
Background in managing safety‐critical environments and leading corrective actions
Solid interpersonal and written communication skills
A systematic problem‐solving approach with a customer‐focused mindset
Strong exposure to Health and Safety and ability to advocate and drive change
Previous training experience
Highly organised with strong attention to customer‐critical details and a strong sense of urgency
Skills & Required Experience
At least 3 years' experience working with subcontractors and customers
At least 5 years' auto‐electrical or similar experience
Why You'll Love Working at EROAD
EROAD is a true Kiwi success story in the tech sector. Publicly listed since ****, we're represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.
We value diversity and are proud to be a multicultural organisation. At EROAD, we invest in our people through employee recognition programmes, EAP offerings, and continuous learning opportunities.
Our people are at the heart of everything we do – we foster a culture of innovation, collaboration, and belonging where your ideas can thrive.
Join EROAD and be part of a purpose‐driven organisation shaping the future of connected transport – we would love to hear from you.

📌 Regional Installation Manager (Sydney)
🏢 Eroad
📍 Sydney