Microsoft 365 | Hardware Support | Windows OS | End User Support
Your new company
Financial Institution based in Melbourne's CBD.
Your current role
As an End User Services Engineer, you will be the point of contact for IT support, delivering exceptional customer service while resolving technical issues across Windows environments, Microsoft 365, and end-user hardware.
Key Responsibilities
Provide technical support for end users across Windows OS environments
Troubleshoot and support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Manage issues relating to laptops, desktops, peripherals, and other hardware
Log, track, and resolve incidents and service requests using ITSM tools
Perform device builds, imaging, deployments, and replacements
Escalate complex issues to appropriate teams where required
Ensure adherence to ITIL processes and financial industry compliance standards




Deliver a high standard of customer service in a corporate environment
What you'll need to succeed
Proven experience in a Service Desk / IT Support role
Strong knowledge of Windows OS (Windows *****)
Hands-on experience supporting Microsoft 365
Solid understanding of end-user hardware (laptops, desktops, docking stations, printers)
Previous experience working in the finance or banking sector
Excellent communication and customer service skills
Ability to work independently and within a team in a high-volume support environment
What you'll get in return
Initial 6-month contract with potential for extension
$400 - $600 + Super per day
Melbourne CBD location
What you need to do now
If you're interested in this role, click "Apply" or forward an up-to-date copy of your CV to Vishal at ******
#*******

📌 End User Services Engineer (Melbourne)
🏢 Hays
📍 Melbourne