Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.
Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.
At the same time, we are committed to innovating and designing recent products in line with the values of our Houses, through a process of permanent creativity.
Be a part of our Team!
We are looking for an experienced watchmaker who has the ability to process all kinds of watch repairs, from maintenance and generic services to complex requirements in complicated repairs.
This role requires someone who is able to follow specific brand guidelines and decide the best suitable repair approach to reach expected lead-time with the ability to develop and manufacture special tools for different requirements. The role will work in a customer service orientated space and so good communication skills and a solution focused mindset are essential.
Salary range $100,000 to $130,000 plus super.
HOW WILL YOU MAKE AN IMPACT?
Key Responsibilities
Watch repair
To deliver excellent service quality meeting customer needs
To follow defined interventions and repair flows
To keep work environment and equipment in good condition to carry out repair work effectively
Job allocations
To ensure efficient and accurate technical evaluations and quotations
To prioritize on guarantee, quality, repair returns and complaints
To highlight problems and delay reasons to technical manager
Maintenance
To ensure all excess and spare parts are being returned for exchange or destruction
To ensure impeccable cleanliness of all workshop facilities, areas, tools & equipments




To check if spare part kits is complete and if replenishment is required
Performance Management
Motivate staff positively and explain benefits of the work
Plan work schedule and coach staff skill
Report discrepancy to technical manager and take corrective actions
To study complaint cases with technical manager and customer service manager
To provide support in fulfill customer request and instant arrangement
Maison Specific Tasks
Support to build watch legitimacy
Watchmaking classes for End Clients, Press
Develop watch training for sales staff
Establish and maintain relations with Social Influencers related to Watches
Support brand at international events (SIHH etc.)
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Support to build watch legitimacy
Watchmaking classes for End Clients, Press
Develop watch training for sales staff
Establish and maintain relations with Social Influencers related to Watches
Support brand at international events (SIHH etc.)
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
We value freedom, collegiality, loyalty, and solidarity.
We foster empathy, curiosity, courage, humility, and integrity.
We care for the world we live in.
YOUR JOURNEY WITH US
After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and for us to get to know you.
If you are successful through the phone interview, you will be invited to attend an interview with our Head of Customer Service and Senior HR Manager to assess your fit for the role
The successful candidate will start their employment after satisfactory background checks have been completed.
#Richemont #WeCraftTheFuture

📌 Complication Watchmaker (Sydney)
🏢 Richemont Australia
📍 Sydney