Customer Care Coordinator – Power Distribution (Utilities)
Who We Are
Prysmian is the world's leading cable solutions provider, supporting the global energy transition and digital transformation. With operations across more than 50 countries and a strong local manufacturing and supply footprint, we partner with utilities, infrastructure providers, and contractors to deliver reliable, compliant, and sustainable power and communications solutions.
About the Role
This role is responsible for the
end‐to‐end commercial coordination of a portfolio of Power Distribution utility accounts
, working closely with the External Sales Team to ensure
effective contract execution, tender support, and high‐quality customer service delivery
.
You will act as the
day‐to‐day commercial interface
for assigned customers—coordinating enquiries, quotations, tenders, contracts, and sales orders—while ensuring accuracy in systems, proactive issue resolution, and continuity of service for key utility relationships.
This is a
commercial support role with real accountability
, supporting profitable growth rather than a purely administrative position.
The role is based in
Liverpool, NSW
, reporting to the
Customer Care Supervisor
.
Key Responsibilities
Own the
day‐to‐day commercial execution
of assigned utility and key customer accounts
Coordinate customer enquiries, quotations,
tenders
, contracts, sales orders, and call‐offs in line with agreed commercial terms
Support
tender management activities
, including submission coordination, documentation control, pricing inputs, and post‐tender clarifications
Translate contractual and tender requirements into
accurate SAP setup
, including pricing, escalation mechanisms, call‐offs, codes, and order blocks
Proactively manage and resolve
blocked orders, pricing queries, customer complaints, credits, and returns
Maintain strong working relationships with customers, External Sales, Commercial Managers,



and internal stakeholders
Proactively communicate with customers on service standards, commitments, and issue resolution
Ensure
continuity of service
through documented procedures, handover planning, and knowledge sharing
Apply pricing policies and commercial controls within agreed guidelines
Support achievement of
Power Distribution channel objectives
, including CM$, volume, and service KPIs
Maintain accurate and accessible contract, tender, and customer documentation
What Success Looks Like
Accurate contract and tender administration with minimal commercial errors
Reduced order blocks and escalations
Strong customer confidence and repeat business
Smooth execution of complex utility contracts and tenders
Positive feedback from customers, sales, and internal teams
Who You Are
Demonstrated experience in
customer account coordination, contract administration, or customer care
, ideally within a technical, industrial, or utilities environment
Exposure to
tender management and bid support
is highly regarded
Solid
Excel skills preferred
, including use for pricing analysis, trackers, reporting, and contract support
Commercially aware, detail‐focused, and comfortable managing multiple stakeholders
Proven ability to prioritise issues, manage risk, and take ownership through to resolution
Experience using ERP systems (
SAP preferred
)
Why Join Prysmian
Global organisation with strong local presence
Exposure to
major utility contracts and long‐term infrastructure relationships
Structured development, mentoring, and career growth opportunities




Inclusive culture with a focus on sustainability and teamwork
Flexible work practices, employee share scheme, and free onsite parking
Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I;) as part of our Social Ambition **** and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I; policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our
DE&I; Page
to
learn more about Prysmian's commitments.
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📌 Customer Care Coordinator (Australia)
🏢 Prysmian Group
📍 Australia