Company Description
At Greencross Pet Wellness Company, we are Australia's premier integrated pet wellness organisation. We boast a vast network of retail Petbarn stores, top-notch veterinary practices known as Greencross Vets, and our state-of-the-art Animal Emergency Hospitals. Our unwavering purpose is we are passionate about making the world a happier place through the love of pets!
As the General Manager, Technology Operations you'll oversee a team of about 28 technology professionals working in infrastructure services, service management, and site deployment, supporting over 7,000 team members in 350+ locations.
Your main responsibilities:
Build a capable, engaged operations team
Coach leaders and develop talent
Promote a culture of service excellence
Lead operational transformation
Remain actively engaged in infrastructure and operational problem‐solving when required
This role prioritises people, outcomes, and technology.
Job Description
What you'll lead
A high-performing team
Coach and inspire a blended onshore/offshore group
Clarify roles and expectations
Encourage ownership and continuous improvement
Guide change with empathy and purpose
Operational excellence
Set standards for service desk, infrastructure, and deployment
Advance proactive, automated operations
Deliver consistent support for retail and clinical sites
Scale technology for new locations
Strong relationships
Act as a trusted partner to senior business leaders
Communicate effectively with non-technical stakeholders
Manage vendors and partners responsibly
Leadership at the table
Shape operations strategy as part of the IT Senior Leadership Team
Represent operations in executive discussions
Balance resilience, cost, experience, and growth
Qualifications
Lead with purpose. Deliver at scale.



Get hands‐on when it counts.
You're a results‐driven technology leader who thrives at the intersection of strategy, people leadership, and execution. You build trusted relationships across complex stakeholder groups, enjoy solving real business problems, and are comfortable rolling up your sleeves to unblock issues or drive critical outcomes when needed.
You take pride in building high‐performing, resilient teams—coaching leaders, developing capability, and setting clear expectations—while running dependable, modern technology operations in fast‐paced, ambiguous environments.
What you bring:
5+ years' experience in senior technology leadership roles, with accountability for technology operations, service delivery, applications, and project portfolios
A strong track record of coaching, developing, and leading teams, creating a culture of accountability, ownership, and continuous improvement
Solid grounding in ITIL‐aligned service management, Agile / SDLC delivery, and modern operating models
Proven supplier and partner management across integrated, multi‐vendor environments
Experience operating in large, complex, multi‐site organisations (e.g. retail, healthcare, FMCG, or technology services)
The credibility to lead strategically, with the judgement and willingness to step into technical detail or execution when situations demand it
Additional Information




Your leadership style
People‐first, but technically credible
— you understand the detail and earn respect through expertise
Comfortable
diving into complex infrastructure, network, or service issues
when the situation demands it
Sets direction and standards, but
doesn't hesitate to roll up sleeves
alongside the team during critical moments
You care about
how work gets done
, not just the outcomes.
Why join us?
Leadership impact
– Influence culture, capability, and results
Supported transformation
– Executive backing for modernization
Purpose-driven organization
– Meaningful work
Modern technology stack
– Azure, ServiceNow, SaaS platforms
Flexible hybrid working
– Sydney-based
If you're a people-focused technology leader ready to
build something lasting
, we'd like to connect with you.
At Greencross, we also offer a range of benefits, including:
Competitive salary and performance-based incentives
Comprehensive training and ongoing professional development opportunities
A supportive and pet-friendly work setting
Access to pet wellness resources and services, as well as company discounts across Petbarn and Greencross Vets
Our commitment to giving back to the community through the Petbarn Foundation
Apply Today!
Why join?
This is a pivotal leadership role where you'll shape the future of technology operations, grow capable leaders, balance transformation with operational excellence, and have a real impact across a national footprint.
If you're a leader who develops people, owns outcomes, and believes great technology operations start with great teams we'd love to talk.
Click 'Apply Now'
and submit your resume and cover letter.
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📌 General Manager, Technology Operations (Gawler)
🏢 Greencross Pet Wellness
📍 Gawler