Our Company
Technogym inspires
70 million daily users
to train using our
creative & engaging solutions for fitness, sport and health
. By promoting the
Healthness lifestyle
of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney **** to Milano Cortina ****.
Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the
right spirit to join Technogym because you have the IMBESTIO
! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!
What We Offer
7 extra Wellness Days per year
1 Birthday Leave day in your birthday month
Access to our Employee Assistance Program (EAP) with paid therapy sessions
$100 monthly reimbursement for gym membership
Your Role
We are seeking an energetic, process-driven Field Service Team Leader to ensure the timely and cost-effective execution of local field service activities. In this role, you will oversee the service, repair, and installation of Technogym products in line with current Service Level Agreements (SLAs).
You will lead a high-performing team dedicated to delivering outstanding technical service and support, consistently optimizing the customer experience beyond expectations.
At Technogym,



one of our core goals is
"Satisfying 100% of our customers and end users."
Our Services teams are continuously working to elevate service quality and deliver the very best fitness experience anywhere. If you are an After Sales professional passionate about customer satisfaction, this role is for you.
Your Impact
As Field Service Team Leader, you will:
Collaborate in managing the performance and costs of the Field Service organization in line with assigned targets
Manage field technical resources and ensure strict adherence to repair and service protocols
Coordinate the second-level technical support team to improve efficiency and compliance
Support effective planning and scheduling of field technician visits to meet agreed service levels
Identify key product issues impacting customer satisfaction and escalate to International Technical Support at HQ
Provide technical training, ensuring technician certification and correct protocol execution through on-field audits
Personally manage safety issues or escalate them to the appropriate stakeholders
Understand and resolve customer complaints, involving relevant internal departments as needed




Actively improve customer satisfaction and manage dissatisfied customers
Enter, track, and manage support requests using CRM (Salesforce)
Drive service quality through technical and performance KPIs such as FTFR, TTS, JMR3, company policies, and technician performance metrics
Lead organizational effectiveness by maximizing team performance, development, and engagement
Partner with the Spare Parts team to ensure governance of local warehouses, oversee correct parts consumption, and manage annual stock counts
About You
You are passionate about fitness, enthusiastic, proactive, and grounded, with strong ethical values. You are a people leader with excellent communication and negotiation skills, capable of motivating teams while maintaining high technical and service standards.
What You Bring
Strong technical product knowledge across both hardware and software
Excellent problem-solving and organizational skills
Proven expertise in root cause analysis and troubleshooting
Background in Electronic and/or Mechanical Engineering
Experience working with ERP systems and databases
Solid knowledge of ICT systems and office automation tools
Technogym is an Equal Opportunities Employer
Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

📌 Field Service Team Leader Subs (Sydney)
🏢 Technogym Kazakhstan
📍 Sydney