Job Title:
Member Support Specialist Brisbane
Job Description
The Member Support Specialist position interfaces with customers via chat messaging, inbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
Looking for a role where your people skills can shape a meaningful career?
Join our growing Australian Super team and become part of a group that helps members make confident decisions about their financial future. You'll be working in a supportive, professional environment where great service is genuinely valued, and where you'll be set up to succeed from day one.
Your growth matters to us.
This role has been the starting point for many of our leaders and specialist teams. We invest in your development, offer transparent career pathways, and provide opportunities to progress as your skills and confidence grow.
If you're proactive, enjoy helping others, and want a role with real long‐term potential, we'd love to hear from you. Multiple intakes over the next 3 months
Why Join Us?
Paid, structured training with continued development and support
Monday to Friday roster between 7:00am–8:00pm — no weekend work!
$***** per hour + 12% superannuation + performance incentives
Vibrant Brisbane CBD office location directly opposite Central Station
Exposure to compliance, privacy and regulated environments
Stable full time hours - 38 hours per week on a rotating roster
Inclusive, supportive culture with wellbeing initiatives and team engagement activities
24/7 Access to our employee wellbeing app
What You'll Do
You'll be the first point of contact for members, delivering accurate and professional support across a range of superannuation enquiries. This includes:
Assisting with online access, contributions and account updates
Supporting pension enquiries, withdrawals and investment options




Navigating multiple internal systems to resolve enquiries efficiently
Ensuring privacy, compliance and security standards are met
Providing clear, accurate and compliant information
This is a high-volume inbound environment where attention to detail, empathy and efficiency are key.
What We're Looking For
Clear and confident communication skills
Ability to multitask across systems while managing conversations
Resilience when handling complex or sensitive enquiries
A strong work ethic and commitment to personal accountability
A team-oriented approach with a genuine focus on customer outcomes
Australian citizenship or permanent residency required for this position
Who This Suits
Early career professionals wanting exposure to the corporate world
Experienced customer service professionals ready for progression - no call centre experience needed, bring your customer service skills and we'll do the rest
Individuals looking for stability and structured development
Candidates motivated by growth, not just a short-term role
If you're ready to build a long-term career in a structured, growing organisation, we'd love to hear from you!
Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.
Location:
AUS Brisbane - 288 Edward St, Lvl 14
Language Requirements:
Time Type:
Full time
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📌 Member Support Specialist Brisbane (Australia)
🏢 Concentrix
📍 Australia