Acute Care Technology
Zoll Medical is committed to delivering top-tier medical devices and solutions that help save lives. Our team is dedicated to providing outstanding service and support to customers in the healthcare sector, focusing on quality, innovation, and operational excellence.
ZOLL Medical is a global leader in medical devices and software solutions, committed to improving patient outcomes and advancing healthcare technology. Our innovative solutions serve emergency medical services, hospitals, and healthcare providers across the continuum of care. At ZOLL, we foster a collaborative and dynamic work environment that empowers employees to make a meaningful impact.
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Position Overview:
The Technical Services Engineer will ensure the effective execution of all technical service-related functions for ZOLL Medical products deployed across Australia and Recent Zealand. This role will focus on maintaining ZOLL devices, ensuring compliance with service level agreements, and maintaining high levels of customer satisfaction. This will be a Hybrid role covering Field Service and Depot repairs performing preventative maintenance, commissioning and breakdown repairs. Travel across Australia and New Zealand will be required.
Key Responsibilities:
Technical Support and Maintenance:
Conduct, and/or coordinate the repair, preventive maintenance of ZOLL medical devices to ensure operational efficiency and compliance with standards.
Travel across Australia & New Zealand at short notice
Promote and support ZOLL Service Agreements to achieve individual and territory revenue budgets
Ensure that service documentation is completed accurately and in a timely manner for all service activities, including repair logs and preventative maintenance records.
Manage customer and distributor relationships to achieve Customer Satisfaction Targets




Maintain correct spare part inventory levels and participate in quarterly stock stake.
Actively seek product and business improvement suggestions from our customers.
Maintain Product Return Register
Add details of reported faults to the returns register and email return reference and shipping instructions to customers.
Update entries in the returns register when servicing/repair work has been completed by the service team.
Enter fault details into the service module to create a Service Report
Organise loan units if required after booking equipment into the returns register.
Preventative Maintenance (PM) Schedule
Together with the ZOLL Service Admin team, plan and co-ordinate PMs to ensure 100% on-time PMs are conducted.
Co-ordinate with third party service provider to ensure PMs conducted on time.
Customer Engagement and Service Excellence:
Develop and maintain strong relationships with stakeholders, serving as the primary technical contact for ZOLL Medical
Proactively address and resolve any customer concerns or feedback in a manner that aligns with ZOLL standards for customer service excellence.
Conduct customer training sessions and educational workshops as needed to ensure end users are well-equipped to use and maintain ZOLL products safely and effectively.
Develop and maintain strong communication links with management and sales staff providing updated customer information to support future initiatives.
Compliance and Safety:
Ensure all technical services are delivered in compliance with applicable local and national regulations, industry standards, and company policies, including health and safety standards.
Lead continuous improvement initiatives to enhance service processes, reduce downtime, and maximize product performance.
Effective planning to ensure achieving of department revenue
budget.
Qualifications and Experience:
·




Bachelor's degree in biomedical engineering, Electronics, or a related technical discipline, or equivalent work experience.
·
Minimum of 5 years of experience in a technical service or support role within the medical device industry, with at least 2 years in a supervisory or leadership capacity.
·
Proven expertise in the maintenance and support of complex medical devices, with specific experience in defibrillators, monitors, or similar life- saving equipment being highly desirable.
·
Strong leadership and people management skills, with the ability to inspire and develop a team.
·
Exceptional troubleshooting, diagnostic, and problem-solving skills with a hands-on approach to technical issues.
·
Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
·
Demonstrated ability to manage projects and resources effectively, with attention to detail and a commitment to meeting deadlines.
·
Familiarity with health and safety regulations and a commitment to ensuring a safe working environment.
·
Availability for on-call support and willingness to travel locally as needed for on-site service support.
Personal
Attributes:
·
A
collaborative
and
team-oriented
mindset
with
excellent
interpersonal
skills.
·
Self-motivated,
proactive,
and
able
to
work
independently
with
minimal
supervision.
·
Highly
adaptable
and
resilient, with
a
strong
commitment
to
excellence.
·
Ability
to
multitask
and
work
effectively
in
a
team
environment.
·
Proficiency
in
Microsoft
Office
Suite
and
familiarity
with
inventory
management systems.
·
Detail-oriented
with
strong
organisational
skills.
·
A
customer-first
mindset
with
a
commitment
to
providing
outstanding
service.
·
Ability
to
handle pressure
and
adapt to
a
fast-paced
environment.
·
Willingness
to
learn
and
take
on
diverse
responsibilities
within
the
team.
Strong
Communication
and
interpersonal
skills

📌 Technical Services Engineer (Australia)
🏢 ZOLL Medical
📍 Australia