Looking for Level 1 Desktop Support Analyst
Your new company
Your new role
As a Specialist Level 1/ 2 - Onsite & Technical, you will play a key role in delivering first-class technology services. You will be part of a highly customer-focused Onsite & Technical team, providing high-quality IT support to colleagues and remote partners across key locations in Australia and New Zealand.
What you'll need to succeed
Minimum 3+ years' experience in desktop support (hardware, OS, smartphones, printers)
Proven experience in a ServiceDesk or Onsite Support setting, ideally within a large corporate ICT setting
Strong knowledge of ITIL processes (Incident, Problem, Change, Configuration Management)
Solid understanding of Microsoft Windows, Apple OS, and O365 suite
Excellent problem-solving, analytical, and time management skills
Strong focus on customer service and stakeholder engagement
Ability to work independently and take ownership of tasks
Adaptable and eager to learn new technologies and methodologies
What you'll get in return
Deliver exceptional customer service through high-quality, customer-focused IT support




Provide hands-on support for hardware deployment, incident and request management, and software/application troubleshooting
Build and maintain strong relationships with business stakeholders, product owners, colleagues, and external partners
Assist with technology asset and inventory management
Proactively identify service improvement opportunities and pursue continuous self-development
Ensure all activities align with SLA and KPI targets, focusing on timely resolution
Collaborate with stakeholders to drive innovation, value, and performance improvements
Support technology projects, critical changes, and continuous improvement initiatives
Promote an inclusive, diverse, and supportive workplace.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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📌 Desktop Support Analyst (Sydney)
🏢 Hays
📍 Sydney