MECCA's Communications team plays a key role in keeping our
Customer Care
team informed,
connected
and empowered to deliver exceptional customer experiences.
We're
looking for a Communications Specialist to support internal and customer-facing communications across Customer Care,
while
helping drive alignment with
our other frontline
teams.
The Role You Could Play:
Reporting to the
Head of Communications
, you will
help develop and
support Customer Care communication strategy
,
help
ing
drive alignment across MECCA's
frontline
teams
. You will:
Manage Customer Care internal communications across channels including newsletters, Microsoft Teams, town halls, EDMs and leadership updates
Develop customer-facing communications including templates, key messaging, knowledge base
content
and escalation responses
Partner with stakeholders across Customer Care to communicate operational updates,
campaigns
and business changes
Support crisis and issue management by
identifying
potential reputational risks and contributing to proactive communications planning
Coordinate internal engagement initiatives,
events
and frontline communications projects across office-based and remote teams
What You Will Bring:
You are a proactive and adaptable communications professional who thrives in a collaborative, fast-paced environment and enjoys building strong stakeholder relationships. Ideally, you will bring:
A background in
internal communications
or




customer communications
Experience working within retail, customer care, corporate
communications
or fast-paced customer-focused environments preferred
Solid written communication skills with the ability to write in MECCA's tone of voice
High attention to detail with strong organisational and prioritisation skills
Ability to
identify
reputational and operational risks and communicate effectively in sensitive situations
Your Life At MECCA
Whilst we are focused on our #CustomerFirst mantra, we know that wouldn't be possible without an incredible team that is guided by our MECCA values and motivated
each and every
day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
Professional development programs and first-class digitised learning offering
Health and well-being initiatives
Reward and recognition programs
Access to bonus and incentive programs
Access to quarterly product allowance
Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy
There are also so many other ways in which
you'll
be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.
To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca and for all current opportunities, visit

📌 Communications Specialist (Australia)
🏢 Mecca
📍 Australia