About Demant:
#LI-TS1 #LI-HYBID
Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people's health and hearing. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.
The Demant Group operates in a global market with companies in more than 30 countries, employs approx. 17,500 people globally. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.
Role Purpose:
The Accounts Receivable Officer plays a critical role in timely, accurate, and effective management of accounts receivable ledger. This position is responsible for minimising bad debt risk through proactive debt collection.
In addition to core responsibilities with main focus on Collection of Dishonours and overdue debt, the role contributes to continuous improvement initiatives within the Finance team, helping to enhance systems, processes, and overall efficiency.
Responsibilities:
Manage end to end process of Payment Plans including Dishonour collection process
Action Service Desk Requests within BAU
Respond to enquiries from customers and management within BAU
Monitor AR email inboxes, process authorised refunds (Where applicable), write-offs and general queries
Maintain accurate records and documentation for all transactions & communication(s)




Investigate and resolve customer payment queries by liaising with internal departments and external stakeholders.
Monitor overdue accounts and initiate timely collection activities via phone and written communication.
Escalate potential bad debts to the Accounts Payable and Receivable Manager.
Support month-end activities, including processing individual journals and reconciliation tasks.
Contribute to process improvement by identifying inefficiencies and recommending solutions.
Demonstrates high attention to detail in all aspects of AR and Collection processes, ensuring accuracy and compliance
High level of attention to detail
You will be successful in this role if you have:
Minimum 5 years within Collection and Accounts Receivable functions
and have had actively managed a minimum of 150 Consumer Accounts per week via phone and follow-up via email(s). Experience working with general accounting principles and journal processing in AR.
Collection process for
Consumers and Commercial
organisations. Possess excellent overall planning, organisational ability and time management, Attention to detail and have excellent excel skills.
Microsoft Excel skills and Google Sheets - Strong
Experience with major ERP systems (e.g., Dynamics)
Exceptional attention to detail and accuracy in data processing
Excellent Verbal and written communication skills
Proven ability to manage high-volume transactions and prioritise effectively




Strong customer service orientation with a solutions-driven mindset
We are offering:
Competitive salary + Super
Work-life balance with hybrid (3days in the office)
"My Reward" program benefits.
Employee assistance program
Friendly and supportive setting
Free premium coffee/tea, snacks, bread, fresh fruit, nuts, biscuit and many more!!!
Monthly morning tea & social club activities
Free onsite parking
Qualifications:
Tertiary qualifications in finance / accounting is desirable (not essential)
Recruitment process:
Our recruitment process is designed to help you get to know us - and for us to learn more about you.
Application Review
– Our Talent Acquisition team carefully reviews each application against the role criteria personally.
Phone/Video Screening
– Successful candidate will hear from us within one week. We will invite you for a phone screen section to learn more about you and answer any questions you may have.
Interviews
– within 3business days after completion of your phone screen, successful candidate will receive invitation of interview to meet with hiring managers.
Update/Feedback
– We provide timely updates during the recruitment process and encourage you to reach out to us for any updates or questions, successful or not.
Reference Check
-We might request reference check via Referoo after the interview.
Offer & Onboarding
– If successful, you'll receive a verbal offer. Your contract will be ready within 3business days after we received your requested documents. Your hiring manager will be in touch with you 1week before your start date to prepare you for the first day at work.
We value your time and effort, and we're committed to a respectful, fair, and engaging recruitment process.

📌 Accounts Receivable Officer-12Month Contract (Australia)
🏢 Demant A/S
📍 Australia