Full Time, Permanent Role
Location: Dubbo, NSW
Salary $95,193 + Super + NFP Salary Packaging Benefits
Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all.
Find out more
about us
and
our purpose
.
Your opportunity
The Regional Support Manager plays a pivotal role in supporting the organisation's mission to strengthen communities and improve outcomes for people experiencing vulnerability. Reporting to the State Leader – NSW Region West, and working in close partnership with regional leaders, this position enables consistent, high-quality service delivery by leading support teams, strengthening administrative and operational practices, and fostering a culture of collaboration and accountability. With a strong focus on client-centred outcomes, the role ensures that systems, processes and people are aligned to deliver meaningful and lasting impact.
Your key responsibilities will be to:
Lead and support the regional administration team to deliver consistent, high-quality services aligned with organisational priorities
Partner with regional leaders to provide high-level operational, administrative and project support across services
Drive consistency and continuous improvement in administrative processes, systems and ways of working across the region
Coordinate and strengthen collaboration between teams to enable effective program delivery and positive client outcomes
Oversee reporting, data collection and analysis to support informed decision-making and performance monitoring
Support financial and workforce processes, including budgeting, reporting,



recruitment and workforce coordination
Ensure compliance with organisational policies, contractual requirements and quality frameworks, including risk management and safety
Build capability within support teams through coaching, guidance and performance development
Maintain effective relationships with internal and external stakeholders, including funders, partners and corporate teams
Requirements for success
Demonstrated experience in high-level administrative and operational support within complex environments
Proven ability to lead, coach and develop teams to achieve strong performance and service outcomes
Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines
Highly developed communication and interpersonal skills, with the ability to build effective relationships with diverse stakeholders
Sound judgement, initiative and discretion, with the ability to manage sensitive and confidential information
Experience in reporting, data analysis and using insights to support decision-making and continuous improvement
Proficiency in Microsoft Office suite and confidence using systems to support administration, reporting and coordination
Hold current valid Working with Children Check (WWCC) and Drivers' Licence
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Your benefits
To ensure our employees feel valued, empowered, and celebrated,



we provide a range of employee benefits including:
Rewarding work – every day you know you're making a real difference
Not-for-profit salary packaging, reducing your tax (details via
AccessPay
)
Free external, confidential counselling and access to
chaplaincy support
Volunteering opportunities
Opportunity to purchase additional annual leave
Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working setting. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application
, please email
******
or visit our
Careers page
for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.
For culturally safe support or assistance with your application, please contact us at
******
Find out more about a
career with Mission Australia
.
How to apply
Click 'Apply' and send your application today!
As a committed
Circle Back Initiative
employer, we will respond to your application.
Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you

📌 Regional Support Manager (Australia)
🏢 Mission Australia
📍 Australia