ABOUT US
Lake Imaging, founded in **** , has become the
largest radiology provider
in central and western Victoria , with more than
19 clinics
providing a wide range of
diagnostic imaging services
to St John of God private hospitals, community-based clinics, and specialty centres in Melbourne, Ballarat, Geelong, and Warrnambool.
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ABOUT THE ROLE
Located in our
Booking Centre in Ballarat
you'll be the
first point of contact
for our patients. If you enjoy working in a
lively inbound call centre environment
, this is the
perfect role for you
!
You'll use your
superstar customer service skills
to manage appointment enquiries and bookings. Ideally, you'll have experience in the
medical or radiology field
, but if you're passionate about the
health industry
, we want to hear from you!
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ABOUT THE BENEFITS & CULTURE
Not all call centre jobs are created equal!
This is a
genuine opportunity
to
start or grow
your career in the
medical industry
.
The Booking Centre team is a
tight-knit group
who go above and beyond to support our patients and live our company values every day.
✅
Permanent Full-Time
✅
Monday–Friday, office hours
✅
Career development opportunities
✅
In-house training provided
✅
Work with a values-based, industry-leading medical imaging provider
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ABOUT THE RESPONSIBILITIES
As a Booking Agent, you will:




Take inbound calls and determine the required service
Handle bookings and enquiries efficiently
Notify patients of pre-visit requirements
Liaise with technical and support staff
Quote fees and Medicare rebate amounts
Book appointments at the relevant site
Assist with other tasks as needed
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ABOUT YOU
Our Booking Agents come from all walks of life and bring a range of experience. To thrive in this role, you will have:
Excellent communication & phone skills – articulate, empathetic, and a valuable listener
Previous customer service or high-volume call centre experience
Confident using computers and quick to learn new systems
A proactive attitude to training and development
Health/medical reception experience (highly regarded)
RIS/PACS systems experience (also highly regarded)
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READY TO APPLY?
Apply today! ?
Click here
to update your interest via our candidate portal.
Not registered yet? Please submit your
resume and cover letter
outlining your suitability for the position by clicking
"Apply"
.
Questions? Contact our friendly
Talent Acquisition Team
at:
******
Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply
.
Building a healthier world, by delivering the best health outcomes one patient at a time.

📌 Customer Care Specialist (Australia)
🏢 Radploy Pty
📍 Australia