ICT Service Desk Officer | Adelaide CBD | 6+ Month Contract
Your new company
Join a dynamic and fast-paced organisation delivering high-quality ICT services to internal stakeholders. This is an exciting opportunity to contribute to a collaborative service desk team that values customer experience, continuous improvement, and professional development.
Your new role
As an ICT Service Desk Officer, you will be the first point of contact for users, providing responsive and effective technical support. You will play a critical role in delivering excellent service, resolving incidents, and ensuring a seamless user experience.Key responsibilities include:
Deliver proactive customer support, resolving incidents and fulfilling service requests efficiently
Manage incoming calls and emails in a structured and professional manner
Provide support for standard desktop applications and approved software, achieving high first-call resolution rates
Escalate incidents appropriately while maintaining ownership through to resolution
Maintain accurate documentation within call and knowledge management systems
Perform user administration and general administrative tasks as required
Meet agreed KPIs relating to response and resolution times
Develop strong knowledge of service desk processes, tools, and service level agreements




What you'll need to succeed
Essential skills and experience
Strong communication skills, both written and verbal
Proven problem-solving ability with strong investigative and analytical skills
Experience working in an ICT service desk or similar workplace
Demonstrated commitment to delivering excellent customer service
Ability to manage competing priorities, work under pressure, and meet deadlines
Strong attention to detail and accuracy
Experience handling confidential and sensitive information with discretion
Ability to work effectively as part of a team
Technical knowledge
Familiarity with standard desktop applications and systems
Desirable
ITIL Foundation certification
What you'll get in return
Opportunity to work in a supportive and collaborative team environment
Exposure to established ICT service management frameworks and tools
Competitive contract rate
Convenient Adelaide CBD location
What you need to do now
Share your CV at ******
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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📌 Aso3 Service Desk Officer (Adelaide)
🏢 Hays
📍 Adelaide