Description
At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in ********* and one of the Best Places to Work Medium & Large Size in Australia for ****, with an outstanding eNPS score of 68. And we're not stopping there.
We are seeking an experienced Service Delivery Manager to lead the delivery, operational support, and continuous improvement of critical technology services within a complex and highly governed environment. This role is responsible for ensuring services are customer-focused, secure, reliable, and aligned to organisational objectives, while maintaining strong stakeholder relationships and driving service excellence across internal teams and external providers.
This opportunity is a 12-month fixed-term contract.
Requirements
What You'll Do
Manage end-to-end service delivery to ensure services meet agreed performance standards and business outcomes
Act as a key point of contact for stakeholders, customers, vendors, and delivery teams
Lead service transition activities for new and changed services, including service catalogues and service agreements
Monitor service performance, identify improvement opportunities, and drive continuous service optimisation initiatives
Coordinate internal and external service providers to ensure integrated and effective service delivery
Ensure services, solutions, and operational processes comply with security, governance, and technology standards
Manage planned and unplanned changes while minimising business disruption and maintaining stakeholder communication
Support incident response activities and contribute to operational resilience initiatives
Lead the development and testing of business continuity and service recovery plans
Provide reporting, insights,



and recommendations to support operational and strategic decision-making
What You'll Bring
Demonstrated experience in Service Delivery Management within complex enterprise or government environments
Strong stakeholder engagement and relationship management skills across technical and business teams
Experience managing technology services, service performance, and operational support functions
Proven ability to drive continuous improvement and business process optimisation initiatives
Sound understanding of IT service management frameworks and operational governance practices
Experience coordinating cross-functional teams and third-party service providers
Strong communication, problem-solving, and organisational skills
Ability to operate autonomously and exercise professional judgement in fast-paced environments
Experience supporting business continuity, incident management, and change management activities
An active NV2 Security Clearance is required for this position
Benefits
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid
Vulnerable People /
Working with Children Check (WWCC) and Police Check are required.

📌 Service Delivery Manager (Nv2 Cleared) (Canberra)
🏢 Centorrino Technologies
📍 Canberra