At Metcash, you're part of something bigger. We've got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:
Grow your career with tailored development programs
Make your mark in a high-performing, values-led team
Thrive your way with flexible work options
About the Opportunity
As the Service Transition Lead, you'll work across a major Cyber Security Risk & Privacy Program, supporting initiatives such as Identity & Access Management, SOC uplift, Vulnerability Management, and Operational Technology security.
You'll combine
business analysis, change execution, and operational readiness
to ensure solutions are not only delivered—but embedded into BAU effectively. Acting as a key partner to Project Managers, you'll help drive clarity, reduce delivery friction, and ensure readiness across multiple workstreams.
This is a12 months Fixed-term (FTC) role.
In this Role, You Will:
Drive embedded change execution, assessing impacts, supporting adoption, and preparing teams for successful go-live
Ensure service transition and operational readiness, including runbooks, support models, and handover to BAU teams
Lead business analysis and process mapping across cyber remediation initiatives, defining requirements, controls, and future-state operating models
Partner across Cyber, IT Risk, SecOps, and vendors to translate technical changes into clear business outcomes
Support delivery by managing dependencies, risks, and readiness gaps across multiple initiatives
Strengthen control embedding and audit readiness, ensuring solutions are documented, owned, and sustainable
You'll bring:
Strong experience in cyber security programs,



service transition, business analysis, or risk remediation within complex environments
Proven ability to drive change and transition initiatives without dedicated change resources
Solid understanding of security frameworks (NIST, ISO *****, ASD Essential Eight, SOCI)
Confidence working across technical and business teams, with the ability to simplify complex concepts
Excellent stakeholder engagement, communication, and organisational skills
A proactive, detail-oriented mindset with the ability to manage multiple priorities in fast-paced environments
What's on Offer
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Extra Leave: 2 well-being days, 1 volunteer day
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Growth opportunities: Endless learning and development opportunities
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Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
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Inclusive Culture: Bronze Employer for LGBTQ Inclusion
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Neutral Pay Gap: Gender pay gap under 5% (WGEA *********)
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Mental Health: Gold accreditation by Mental Health Australia
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Flexibility: Flex Ready and Family Friendly Workplace accredited
About Us
Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the 'Best Store in Their Town' by providing merchandising, operational and marketing support.
We're committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.
Join us and be part of something bigger!
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📌 Service Transition Lead (Australia)
🏢 Opportunity
📍 Australia