Job Summary:
JOB DESCRIPTION –
TOURNAMENT
ACCOUNT
MANAGER
Location:
Sydney,
Australia
Division:
Ticketmaster
Australia / Ticketmaster Sport
Line Manager:
Project
Implementation
Manager
Contract Terms
:
Fixed Term
concluding
November
****
THE TEAM
The
Tournaments
team
are
responsible for the delivery of exceptional ticketing service to clients (Promoter) through the effective management of client requirements.
Working closely and collaboratively with
the
client and internal stakeholders
ensuring
systems and processes are delivered to ensure not only
a positive
client experience but also
a positive
customer experience
.
The team
are
key to
maintaining
a strong and connected client relationship and plays a critical role in the development and implementation of ticketing strategies to
maximise
sales.
THE JOB
The
Tournament
Account
Manager works as a team member within the
Tournaments
team sharing knowledge, information and valuable client feedback with other colleagues to
assist
in the formulation and implementation of strategies that create an outstanding ticketing service to our clients.
The
Tournament Account Manager
is responsible for
the
development
and maintenance of all events and information sold through Ticketmaster for the Rugby World Cup **** tournament.
The team
are
specifically responsible for the building of events, advanced event configurations, event amendments management, inventory changes, price changes/
promotions
and event quality assurance
.
The
Tournament Account Manager
team
provide
a professional,
timely
service, taking ownership of issues and requests with a
client
-focused approach
.
The
Tournament Account Manager
must
maintain
and nurture client relationships to ensure their ongoing development by providing
optimum
benefits from Ticketmaster technology and marketing initiatives.
WHAT YOU WILL BE DOING
Direct responsibility for overseeing the management of a specific client base to develop and
maintain
excellent client relationships whilst ensuring that all contractual obligations are understood and achieved
.
From time to
time
this client base may be amended due to business needs.
Build, check and QA test events prior
to on
sale, working closely with the client to ensure
strong communication
is
maintained
and that all requirements are met. P
articipate in
on sale
calls where necessary
.
Meet and exceed the client service level agreements and educate clients within procedural guidelines or product updates/new features to ensure a complete solution to their service or technical questions.
Plan and deploy ticketing strategies for future events including revised reporting
opportunities..
You will have working knowledge of various ticketing systems and access control support to suit the needs of the clients and event day operations which can include various ticketing models such as season ticketing.
Work closely with internal departments to ensure they are kept fully informed about upcoming events and services that have been committed to clients
.
Accordingly, provide all necessary information and
assistance
to these departments in their planning so all client deadlines are
achieved
. Consult with clients and internal departments to understand their business initiatives and how our solutions can
assist
them.
Ensure staff in Groups, Contact Centre, and Box Office teams have
accurate
information and are sufficiently briefed, effectively trained,
motivated
and empowered to make decisions within their respective areas when performing duties related to event management to ensure the provision of excellent service to patrons.
Develop clear policies and procedures for Client or Venue Box Offices. Furthermore,



the Client Manager will work closely with Venue/Client Box Offices and support areas ensuring they are properly set up and appropriately rostered with fully trained staff to provide the maximum level of service. This is done either as part of the role of Client Manager or if possible
, done
through team coordination with a local Box Office Manager. Certain Events and/or Clients will
require
the presence of the
Tournament Account Manager
on-site during the event
Work closely with the Marketing Department, developing marketing initiatives specific to client needs
in order to
maximise
ticket sales. You will also
be required
to
develop post
event reports, event
analysis
and provide recommendations for future events.
Manage stakeholder ticket inventory, ensuring accuracy and responsiveness in a
fast
‐
paced
environment where allocations evolve dynamically during tournament operations.
Lead the coordination and execution of responses to stakeholder feedback and queries we get through from the client
Support
decision
‐
making
and execution of stakeholder ticket distribution
You will actively support new initiatives and product developments to the client across all TM products. This may include providing initial troubleshooting techniques to
identify
the root cause of the issue and
work
with central teams to expediate problem resolution.
You will
be responsible for
checking all event finance settlements and royalty payments for accuracy for clients prior to final approval of your
Manager
.
You will entertain clients and attend client functions and launches as
, and which
maybe
outside normal business hours. You will attend and/or
facilitate
presentations on Ticketmaster operations and products for existing and potential clients.
Be available to work flexible hours, including weekends and public holidays
if
.
Carry out other duties that may be required by the
Project Manager
.
To adhere to quality management,
safety
and environment company policies
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Communication
(Communication) - You must be able to
demonstrate
solid communication
skills, both written and verbal
.
Strong ability to communicate with clarity and
confidence
business developments and each client's requirements and deadlines to internal and external customers
.
Effective listening skills are also paramount along with the ability to resolve disputes or conflicts with clients. The ability to effectively handle difficult conversations is a key communication requirement.
Research/Analytical
(Innovation) - You will need to
possess
an up-to-date knowledge of industry developments incorporating marketing and technological advances, both internally and externally.
Computer literacy
- I.T. literacy essential - Windows Office Suite (PowerPoint, Word,
Excel
and Outlook) Familiarity and aptitude with a
significant number
of different ticketing systems,
products
and websites/apps.
Flexibility
(Accountability) - You must
demonstrate
an ability to accommodate and adapt to the changing needs of the business in a highly pressured working environment
.
At the same time, proven ability to adhere
to set
guidelines and process adherence
.
Deal with higher-level complaints and
recognise
the need for flexibility where applicable.
Customer / Client Focus
(Service Excellence) - Ensure Ticketmaster's internal and external customers' needs are continually satisfied. Maintain and
build of
strong customer relationships with current and future clients.




People Management & Leadership
(Teamwork) - Effectively manage the professional requirements of Ticketmaster's internal and external customers
.
Lead by example; gather support from staff and work together to achieve desired outcomes.
Initiative
(Passion) -
Possess
"natural energy" with a proactive focus responding quickly and positively to ensure that business deadlines and needs are met.
Results oriented
- Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and applying the effective application of effort and resources, combined with passion,
belief
and energy.
YOU (BEHAVIOURAL SKILLS)
Rock Solid Reliability
– I earn the trust of clients,
co-workers
and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Solution Driven
– I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
Winning Teamwork
– I collaborate with others; I share information openly; I listen and take time to
empathise
and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity
– I am proud of the way I
represent
myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I
represent
information and data accurately and completely
Able to travel to office
minimum
3 days a week
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision
.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If
you're
passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability
- We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork
- We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity
- We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we
represent
Belonging
- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and
homelife
. As a growing
business
we will encourage you to develop your professional and personal aspirations, enjoy current experiences, and learn from the talented people you will be working with.
It's
talent that matters to
us
and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability
status
or caring responsibilities.
#LI-NL1
#LI-Onsite
#TMAU
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

📌 Tournament Account Manager (Client Ticket Portal) - Rugby World Cup (Fixed Term)
🏢 Ticketmaster Australasia Pty
📍 Australia