Role type:
Full-time;
Continuing
Department:
Enterprise Performance Group; Chief Operating Officer Portfolio
Salary:
UOM
10
-
$156,480
p.a. (pro rata for part-time) plus 17% super
Drive strategic user journey management / Champion human-
centred
design /
Improve Student & Staff Digital & Service Experience /
Collaborate across university touchpoints
Apply today to lead cutting-edge design operations and drive impactful service experience improvements across the University
Brilliant benefits and a flexible hybrid work environment!
Your next career opportunity
As the Experience Design Manager, you will have the opportunity to lead transformative initiatives within the Enterprise Performance Group, enhancing service experiences across the University. You will drive strategic user journey management, champion human-
centred
design, and collaborate with stakeholders to deliver cohesive experiences for students, staff, and academics. This role offers you the chance to make a significant impact on service experience improvements and contribute to the University's goals.
Your responsibilities will include:
Lead Strategic Design Operations: Manage design operations improvements and set guidelines for experience design.
Enhance Human-
Centred
Design Practices: Oversee the quality of HCD methods and lead key user journey management.
Develop and Govern Experience Design Initiatives: Oversee
and develop
service blueprints, journey maps,
digital
experience
and experience principles.
Drive Service Experience & Design Capability Growth:
Provide
leadership advice and deliver capability uplift across the University.
Who we are looking for
You will be an experienced design leader with extensive knowledge in experience design and service design, skilled in leading cross-functional teams and driving user journey management to create seamless experiences across the University.
You will also:
Have
extensive experience in user research, interaction design, and journey mapping.
Demonstrate strong analytical and problem-solving skills with a systems thinking approach.
Collaborate with cross-functional teams to deliver integrated digital and service experience improvements, ensuring alignment across diverse university touchpoints and stakeholder groups.




Possess excellent interpersonal and communication skills for stakeholder collaboration.
Be skilled in
facilitating
workshops and training sessions.
Have a growth mindset,
evidencing
empathy, curiosity, and resilience.
For further information
regarding
responsibilities and
requirements
please refer to the attached PD.
This role requires the successful candidate to undergo and
maintain
an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate
doesn't
have a valid Working with Children Check, they will be able to apply for the WWCC as part of the
initial
onboarding procedures.
Please note: Visa sponsorship is not available for this position
. This role requires current valid work rights for Australia.
Your new team – Enterprise Performance Group (EPG)
The Enterprise Performance Group (EPG) is a
centre
of excellence in business transformation and operational performance. We drive improved operational efficiency,
effectiveness
and experiences across the University by bringing together specialist skills and
expertise
in data asset management, reporting and analytical services with service improvement, design, project delivery and change management.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more
information
check out
our benefits
page!
The University of Melbourne
We're
tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to
benefit
society through the transformative impact of education and research. Discover more via
our website
and stay connected with our stories and people on
LinkedIn
.
Be yourself




The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and
equitable
workplace where all individuals feel valued, respected, and
have the opportunity to
thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.
The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We
are dedicated to providing
reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods
.
To discuss your specific requirements, please feel free to contact Kim Groizard *************** or send an email titled 'Reasonable Adjustments' to
******
. You can find more information for applicants requiring reasonable adjustments on our Careers website:

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and
retain
Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information -
Murmuk Djerring Indigenous Strategy *********
Join Us!
If you feel this role is right for you, please apply with the following documents:
Resume
Cover Letter outlining your interest and experience
Please note that you
are
not required
to
respond to the selection criteria in the Position Description.
Please ensure that you apply through the
button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Ethan Khamly via email at
******
, ensuring that you include the Position Number and the Job Title as the subject.
Please do not share your application
to
this email address
.
If you have any
particular questions
regarding the
job
please follow the contact details listed on the Position Description.
Applications Close:
13th November 11:55pm
Position Description:
JR-****** Experience Design Manager .pdf

📌 Experience Design Manager (Australia)
🏢 University of Melbourne Employees, Location, Alumni
📍 Australia