When the Weird Ones Land on Your Desk, You Get Excited
Most engineers see a gnarly ticket and hope it escalates away from them.
You're the opposite. You want to know
why
the replication broke at 2am. You want to trace the DNS weirdness back to its source. You want to understand the environment well enough that you see the problem coming before the client does.
If that sounds less like a job description and more like a personality trait, read on.
We're First Focus, Australia's #1 MSP (Cloud Tango, 9 years running), with almost 400 staff across Australia, New Zealand, and the Philippines. We're big on people who ask why, and we've built a culture around it. See what drives us:
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What You'll Actually Be Doing
As a Technical Lead, you sit above the Service Desk. Not in a hierarchy sense, but in a depth-of-expertise sense. You're the person your pod escalates to when things get genuinely hard. And when things aren't on fire, you're the one proactively looking at client environments, spotting what could go wrong, and doing something about it before it does.
Acting as the senior escalation point for your pod's most technically complex tickets
Owning P0/P1 incidents within your client environments. Calm head, fast thinking, clear comms
Proactively reviewing client environments and making practical improvement recommendations
Running projects to remediate risks, modernise infrastructure, and lift client environments
Deep-diving Hyper-V, storage, and virtualisation issues others can't crack
Managing and troubleshooting Veeam backup environments across multiple clients
Owning complex Microsoft 365, Entra ID, and Azure problems end-to-end
Communicating clearly with clients and internal teams. Technical when it needs to be, plain English when it doesn't
What You'll Bring
The must-haves:
Advanced Hyper-V and storage troubleshooting.



You've been in the weeds and come out the other side
Solid Veeam experience across backup, replication, and recovery
Deep Microsoft 365, Entra ID, and Azure knowledge. Not just "I've used it" deep
A methodical troubleshooting approach that doesn't give up when the obvious answer isn't the right one
Composure under pressure. P1s don't rattle you, they focus you
The ability to switch between a technical deep-dive with an engineer and a plain-language explanation for a client without missing a beat
Strongly preferred:
MSP or multi-client environment experience. You already know what it means to context-switch across environments
Senior or engineering-level background. You've been doing this long enough that "advanced" isn't an exaggeration
What's In It For You
Competitive salary between $110,000 and $130,000 per annum + super
Adaptable hybrid working for work-life balance
Free access to Uprise, with 1:1 coaching from qualified psychologists or counsellors
"Never Stop Growing": 10 paid study days per year, exam fees covered, pay rises for certifications (conditions apply)
Weekly internal training and a well-stocked learning library
FastTrack mentoring program
MAD (Making a Difference) Council for equality, charity, and environment
Tesla company car option (conditions apply)
Regular social events and a team that genuinely likes each other
Apply Now
If you're the person who reads a cryptic error message like it's a puzzle worth solving, and you want an environment that actually values that, we'd love to hear from you.
Apply now. Let's figure out hard things together.
First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

📌 Tech Lead (Perth)
🏢 First Focus
📍 Perth