Elite is the trusted automation platform for law firm operations across most of the world's largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite's products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.
Position Overview
The
Client Account Manager
is a strategic, customer-facing role responsible for owning the full post-sale lifecycle across a portfolio of high-value law firm clients. This role combines commercial account management and customer success leadership to drive retention, expansion, adoption, and long-term value realization.
You will partner with senior stakeholders to guide their digital transformation, accelerate cloud adoption, and ensure Elite's solutions deliver measurable business impact. Success in this role means exceptional customer outcomes, strong renewal performance, and consistent revenue growth across assigned accounts.
Work Arrangement:

Remote

, Australia
Responsibilities
Own a portfolio of strategic clients as their primary point of contact and trusted advisor
Build deep, multi-threaded relationships with executive and operational stakeholders
Develop and
maintain
detailed account plans, including growth strategy, risks, and success metrics
Maintain
accurate
CRM records, forecasts, and opportunity tracking
Identify
and execute upsell and cross-sell opportunities aligned to client goals
Partner with Solutions Consultants to deliver ROI-driven proposals and tailored demos
Drive commercial outcomes while
maintaining
a customer-first mindset
Monitor account health, usage trends, and engagement data
Proactively
identify
at-risk accounts and execute mitigation plans
Own renewal strategy in partnership with Sales and Customer Success leadership
Lead onboarding, adoption strategy, and ongoing success planning
Deliver training sessions, webinars, and strategic workshops
Ensure customers are fully
leveraging
Elite's platform capabilities




Translate product value into measurable business outcomes
Act as internal customer advocate across Product, Engineering, Support, and Marketing
Provide structured feedback to influence roadmap priorities
Partner closely with Customer Success, Services, and Sales to deliver seamless customer experience

Perform other duties as assigned to support departmental and company objectives.

Qualifications

Bachelor's Degree

in
Business, Marketing, Finance, or a related field
or equivalent experience.

3–5 years

of experience in
Account Management, Customer Success, or Strategic SaaS Sales within enterprise or high-growth environments.
Proven success managing complex, multi-stakeholder accounts with measurable retention and expansion outcomes.
Preferred e
xperience in legal tech, fintech, or enterprise SaaS environments
,
supporting on-prem to cloud migrations.
Strong commercial acumen with
demonstrated
ability to build pipeline, forecast accurately, and close expansion opportunities.
Hands-on experience
with
Customer Success platforms
(e.g., Gainsight,
Totango
,
ChurnZero
, Catalyst) to
monitor
health scores,
adoption
metrics, and risk signals.
Advanced
proficiency
with CRM systems (Salesforce preferred) for chance management, forecasting, and account planning.
Data-driven mindset with
ability
to translate usage, engagement, and financial metrics into actionable account strategies.
Demonstrated ability to
identify
and mitigate churn risk through structured success planning and proactive intervention.
Exceptional executive communication skills with experience influencing C-suite and senior decision-makers.
Strong cross-functional leadership skills, partnering effectively with Sales, Product, Services, and Support teams.
Experience delivering customer enablement programs, including onboarding, training sessions, and strategic business reviews.
Ability to travel up

>50%

as business needs require





Role requires the following physical capacity:

Moderate: ***** lbs – frequent lifting, bending, or standing

Must be legally authorized to work in

Australia

;

Elite does not provide employment sponsorship for this position

Benefits:
Competitive Compensation Package
Comprehensive Healthcare Coverage (Health, Dental, Vision)
Retirement Savings Plan with an Employer Contribution
Professional Development Opportunities
Time Off
Wellness Initiatives
Employee Assistance Program
Generous Global Parental Leave
Calm, free premium subscription
Employee Discount Program
Please note that we do not offer sponsorship for this position.
Additional Information
At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.
In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.
Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma
.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.

📌 Client Account Manager (Australia)
🏢 Elite Technology
📍 Australia