At Prospa, we exist to unleash the potential of small business. We are building the future of small business and simplifying cashflow by building a leading platform that helps customers make payments, fund growth and reduce admin.
Join us!
The role
As the Customer Support Agent at Prospa you will be responsible for assisting customers with Business Loans, Line of Credit, and Business Account products, ensuring a smooth and effective customer experience. This includes handling inbound calls and responding to customer emails, demonstrating the ability to manage a high volume of enquiries often multitasking and prioritising tasks effectively to achieve positive outcomes for Prospa's customers and internal teams alike.
What you'll be doing
Efficiently handle calls and emails to assist customers with Prospa's products
Address inquiries related to accounts, documents, payments, and troubleshooting with accuracy and within service level agreements (SLAs)
Build strong relationships with customers, understand their needs, and provide fast, clear solutions to ensure customer satisfaction
Direct customer requests to the appropriate internal teams (e.g., IT, payments) for swift resolution
What you'll need to succeed
Demonstrated customer service experience (phone based is highly advantageous)
High degree of professionalism and a problem-solving attitude
Exceptional verbal and written skills
Financial experience is advantageous, but not required
Deals well with ambiguity; adapts and embraces change
Strong attention to detail, time management, and organisation




Don't let a confidence gap get in the way of submitting your application. We'd love to hear from you and see if this could be a great match.
What we offer:
As a busy grow getter, our benefits are here to help you be unstoppable in your mission. Whether it's a lofty career goal, investing in your family, saving the planet or simply feeling fulfilled:
Growth
: There's something for everyone including learning days, a learning allowance, leadership programs, CliftonStrengths workshops, digital learning, and biannual companywide learning weeks.
Wellbeing
: Think fitness initiatives, seasonal programs (including flu shots, massages, skin checks, wellness classes), additional "Me Days" and access to holistic EAP coaching.
Lifestyle
: Find your fit with flexible working options, top notch office facilities and diverse remote/ travel work options. You can also purchase additional leave and take up to 18 weeks paid parental leave.
Impact
: Join a business that cares and is recertified as carbon neutral. And you can tap into volunteer days, our partnership with Kiva and join a range of employee resource groups.
Why Prospa?
We're proud to be a certified Great Place to Work and recognised as a Best Workplace for Women, Best Workplace in Technology, and Best Workplace in Australia. We embrace diversity in people and ideas, fostering a collaborative, inclusive, and respectful environment where we celebrate who you naturally are.
Don't just take our word for it, check out
Prospa's culture code
to see it for yourself.

📌 Customer Support Agent (Sydney)
🏢 Prospa
📍 Sydney