Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Financial Counsellor
Permanent Full
-
Time | SCHADS Level 4–5 (subject to accreditation)
Based in South Australia
–
1 day
WFH with flexibility
Provide inbound financial counselling via the National Debt Helpline
Support community members experiencing financial hardship through
inbound NDH calls
,
online chat
and in person appointments
Join a
values
‐
driven
team making a real impact on financial wellbeing
This role supports people experiencing financial hardship through inbound National Debt Helpline calls and online chat, providing
timely
,
practical
and compassionate financial counselling.
Why this role matters
This role supports people experiencing financial hardship by providing
timely
,
compassionate
and practical
assistance
through the National Debt Helpline
(NDH)
. You will help community members understand their options, reduce financial stress, and build
long
‐
term
capability and resilience. Your work directly contributes to The Salvation Army's mission to care for people, build healthy communities and work for justice.
About the role
The Financial Counsellor provides inbound phone and online chat support through the National Debt Helpline on a rostered basis. You will deliver
high
‐
quality
financial counselling, casework and
advocacy
to people seeking immediate guidance or
longer
‐
term
support.
This permanent full-time position is based in South Australia
,
within the
Moneycare
team,



reporting to the Team Leader. Pay is
in accordance with
a SCHADS Level 4–5, subject to accreditation.
How you will make an impact
Providing financial counselling through inbound NDH calls
,
online chat
and in person appointments
offering clear,
practical
and empathetic support
Undertaking holistic assessments to understand each person's circumstances,
needs
and goals
Developing collaborative case plans that build financial capability,
resilience
and wellbeing
Advocating for community members with creditors, service
providers
and external agencies
Supporting access to services and strengthening community connections
Maintaining
accurate
records in SAMIS and meeting all reporting requirements
Identifying
risks and service gaps and escalating appropriately
Participating in professional development and reflective practice
Contributing to financial capability education where appropriate
What you will bring
Minimum
Diploma of Financial Counselling
Eligibility for SCHADS Level 4 (working toward accreditation) or Level 5 (accredited)
Experience in social services, community
engagement
or financial hardship support
Understanding of the drivers of financial hardship and financial exclusion
Strong communication
skills across phone, online
chat
and
face
‐
to
‐
face
settings
Ability to work collaboratively within a multidisciplinary team
Commitment to diversity,
inclusion
and culturally safe practice
Resilience,
professionalism
and a
community
‐
member
‐
centred
approach




Current SA Employee Working with Children Check
What we offer
As a registered not for profit organisation, we offer eligible employee's meaningful perks, including:
Salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free)
Employee Assistance Program – confidential counselling service
Financial, retail and lifestyle discounts
Flexible work options including one
work
‐
from
‐
home
day per week
Generous paid parental leave (12 weeks for primary carers)
Purchased leave options (up to 8 weeks)
Five days paid leave annually to experience other Salvation Army programs
Discounted health and fitness programs through Fitness Passport
Up
to
five
days
paid
leave per year to support a Salvation Army program or activity
A supportive, inclusive culture with passionate and dedicated team members
A deeply rewarding role where you can positively influence people's financial wellbeing
How to apply
Please apply with your resume and a brief cover letter outlining your experience,
qualifications
and interest in the role.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W
e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration

📌 Financial Counsellor (Australia)
🏢 The Salvation Army
📍 Australia