Full time, 18 month fixed-term role
located
on Camperdown Campus on Gadigal Country
Utilise you
r
expertise
as Senior Manager, Case Management and Remediation
Offering a competitive
remuneration
package including 17% superannuation
About the opportunity
The Senior Manager
,
Case Management and Remediation is an integral member of the Workplace Compliance and Policy leadership team
,
with a strong focus on wage compliance, underpayment investigations, and remediation
.
This role
is responsible for
t
he
end to end
management of underpayment enquiries, historical claims, and investigations, ensuring
accurate
identification, calculation, and remediation of wage discrepancies
. The Senior Manager
,
Case Management and Remediation will lead a team responsible for the analysis,
identification
and remediation of underpayment claims
,
while ensuring robust governance, risk management, and compliance outcomes.
Your key responsibilities will be to:
lead, develop, and support a team of case officers, embedding a high
performance, compliance
focused
culture
and refining ways of working
oversee and undertake complex wage investigations, including identifying underpayment risks, interpreting industrial instruments, and determining
appropriate investigative
approaches
ensure best practice in claims management, wage investigations, and remediation, including large
scale and historical underpayment reviews
manage the
end
to
end
lifecycle of underpayment enquiries and claims, including triage, investigation, calculation, approval, and remediation
take accountability for the
timely
and
accurate
resolution of wage investigation and remediation matters in line with agreed
timeframes
and governance frameworks
assess and manage legal, reputational, and operational risks associated with wage compliance and remediation activities
act as an escalation point for complex, sensitive, or
high
risk
matters, providing recommendations to senior leaders
provide
strategic advice to executive stakeholders on wage investigation findings, compliance risks, and remediation strategies, including when external legal or specialist advice may be




oversee the development and maintenance of robust governance frameworks, including case management processes, record
keeping, audit readiness, and regulatory reporting
lead the design and implementation of systems, processes, and standard operating procedures to support effective and consistent case management
oversee complex data analysis and remediation calculations, ensuring accuracy, integrity, and
appropriate approvals
lead communication strategies for affected employees throughout the investigation and remediation process
apply a continuous improvement mindset to
case
management
.
About you
undergraduate/postgraduate qualifications in a relevant field, or an equivalent combination of training and experience
strong experience conducting wage investigations within complex industrial and regulatory frameworks
demonstrated
expertise
analysing payroll, time and attendance, and employment data to
identify
underpayments and compliance risks
proven experience managing end
to
end wage investigation and remediation programs, including large-scale or historical reviews and back-pay calculations
strong understanding of governance, audit, and compliance requirements, including record
keeping and regulatory reportin
demonstrated ability to assess and manage risk in complex, sensitive, and high
impact matters
experience
providing
strategic advice and influencing senior and executive stakeholders
strong analytical, reporting, and
problem
solving
skills, with the ability to translate complex data into clear insights and recommendations
demonstrated project and case management capability, including the design and implementation of investigation frameworks and remediation methodologies
leadership experience, with the ability to build capability, coach teams, and drive high performance in a compliance or investigations environment




skilled in preliminary assessments and workplace investigations, particularly in interpreting and applying industrial instruments and employee entitlements.
Sponsorship / work rights for
Australia
You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values include
diversity and inclusion
and we strive to be a place where everyone can thrive. We are committed to creating a University community that reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of
Aboriginal and Torres Strait Islander People
,
women
, people living with a disability,
people from culturally and linguistically diverse backgrounds
, and those who identify as
LGBTIQ
. We welcome applications from candidates from all backgrounds.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the
Apply
button at the top of the page.
For employees of the University or contingent workers, please login into your
Workday
account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Sade Mintah, Recruitment Operations by email to
******
© The University of Sydney
The University reserves the right not to proceed with any appointment.
Click to view the
Position Description
for this role.
Applications Close
Sunday 05 July *******:59 PM

📌 Senior Manager, Case Management And Remediation (Australia)
🏢 Centre For Continuing Education
📍 Australia