Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.
As a leading water technology company with
23,000 employees
operating
in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
About the role
This is a hands-on coordination and administration role supporting service operations, technician scheduling, customer communication, and general branch activities.
You will play an important part in ensuring jobs are progressing smoothly, customers are kept informed, and operational processes are completed accurately and on time.
Key responsibilities
Support daily service and rental operations through administrative and operational coordination
Manage customer contracts, billing, invoicing, and general service-related administration
Schedule technician work based on priorities, availability, and operational needs
Provide timely updates to customers and internal stakeholders on job progress, timing, and quotations
Contribute to branch performance through teamwork, customer service, and secure work practices
About you
1–2 years' experience in service operations,



administration, scheduling, customer service, or a similar role
Robust organisational skills with the ability to manage multiple priorities and maintain attention to detail
Confident communication skills and a customer-focused approach
Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
Valid driver's licence required
Experience in the pump industry or an engineering setting will be highly regarded
Benefits
Competitive Salary & Company Bonus Plan
Gym Membership discounts and other wellbeing benefits
Subsidised Health Insurance for you and your Immediate family
Training and career development
Volunteering Program
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication;
where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

📌 Service Center Associate (Service & Rental Coordinator) (Australia)
🏢 Xylem
📍 Australia