We're
looking for friendly,
professional
and customer-focused individuals to join our Reception team in our Joondalup Contact Centre.
As a
Receptionist
,
you'll
play a key role in creating positive first impressions by answering incoming member calls, understanding their
needs
and connecting them with the right RAC team. Every interaction is an opportunity to deliver exceptional service and help our members get the support they need.
This position works on a flexible roster between
Monday to Friday, 7:00am – 8:30pm
, with
rotational Saturdays between 8:30am – 5:00pm
.
What
you'll
be doing
Answer incoming member calls in a welcoming,
professional
and effective manner.
Accurately
identify
member needs and direct calls to the most
appropriate RAC
department.
Build rapport and create positive experiences for members from their very first interaction.
Identify
,
acknowledge
and escalate member feedback and complaints through the
appropriate channels
.
Support service level targets by managing calls efficiently and
assisting
with queue-busting activities when
.
Complete data entry and general administrative tasks accurately and
in a timely manner
.
What
you'll
bring
Previous
customer service experience, ideally in a phone-based or contact centre environment.
Strong communication
and active listening skills.
A friendly,
professional




and confident telephone manner.
The ability to follow processes and call scripting while delivering personalised service.
Sound problem-solving skills and attention to detail.
Reliability,
flexibility
and a positive team-focused approach.
Confidence using computer systems and completing administrative tasks accurately.
Why join RAC?
With over 1.3 million members, RAC is one of Western Australia's most trusted organisations.
We're
committed to creating a workplace where people feel valued, supported and empowered to make a difference.
At RAC,
you'll
enjoy:
Ongoing training and development opportunities.
A supportive and inclusive team environment.
Opportunities to grow your career within a well-known WA organisation.
The chance to make a positive impact on our members every day.
At RAC, we value inclusivity and strive to foster a workplace that embraces contributions from all individuals. We encourage applications from people of all abilities, backgrounds, cultures and identities, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community and people of all ages.
RAC is committed to providing a flexible and accessible recruitment process. If you
require
adjustments or support throughout the application process, please contact us at
******
.
#BetterJourneysRAC

📌 Receptionist (Australia)
🏢 Rac Wa
📍 Australia