Job Summary:
JOB DESCRIPTION –
AREA MANAGER, FIELD OPERATIONS
Location
:
Perth,
Australia
Division
:
Support & Operations
Line Manager
:
Director, Field Operations
Contract Terms
: Permanent
,
3
8
hours per week
THE TEAM
We're
fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day.
We're
not just selling tickets (though we do that better than anyone else!),
we're
enriching
lives
one amazing experience at a time.
And we think that's
pretty amazing
.
If
you're
passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.
THE JOB
Th
is role
is responsible for
managing all client support functions within their designated area
/region, along with working
in tandem with
other
various Ticketmaster departments to ensure high market satisfaction for internal and external client
s
.
It's
expected
this role ensures client satisfaction is a top priority
through standardized communications, practices, and process/protocols.
In addition, this role will
provide direct leadership to the
region
under their responsibility
, while working
collaborati
vely
with other Area Managers,
central teams,
Australian
Sales
department
, and so forth.
This
ensures client satisfaction through standardization of communication,
practices
and processes.
WHAT YOU WILL BE DOING
Client Services
Provide leadership and corporate client support vis
i
on to their respective geographic area
Ensure corporate OKRs are successfully communicated, tracked
,
and met at all levels of the area teams
Develop a knowledge base of client business, organization
,
and
objectives
to ensure high client satisfaction
Cultivate successful interdepartmental relationships ensuring growth of area
Communicate company initiatives including product updates, new features, and functionality to full
A
rea team
Always build and cultivate excellent client relationships be ensuring clarity and sharing best practices
People Management
Evaluate and manage employee efficiencies and performance
Provide ongoing coaching
, mentoring
and leadership to the Area team
, including the completion of annual performance reviews
Monitor service levels and provide ongoing feedback to hit established targets
Continuously
optimize
client account team assignments, based on performance
Participate in area budget
and staff
management (Area
time off in lieu




and Travel & Entertainment budgets)
Product and System Support
Remain current with software and new features and how they
impact
clients
Able to provide support and best practices to the client for all TM products
Organize and
monitor
product and new feature rollouts to regional client base
You are
t
o
also
adhere to quality management,
safety
and
environment
company policies
.
Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include
additional
duties and responsibilities
as needed.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Bachelor's D
egree
is preferred
in a relevant/equivalent field
Minimum
of
5 years' experience with
the
Ticketmaster System
Experience in
fast-paced
, high-volume environment that is
service-oriented
Proven ability in a leadership capacity, with experience leading/influencing teams
Advanced
knowledge of
TM products and applications
such as Archtics, Host
, TM1
, etc.
Exceptional verbal and written communication and organizational skills
, along with advanced presentation skills
Proficient
knowledge of
Microsoft
Office
Suite
products
and Salesforce
Demonstrated ability to troubleshoot
, and have a solutions-oriented mindset
Solid project management skills
with the ability to adapt and be flexible, as needed
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
Business Acumen
– You understand and can apply general business concepts, using
previous
experiences and external networks to inform current
approach
and predict future challenges.
People Management
–
Demonstrated ability to select, manage, and lead a team in a growth oriented, fast-paced and changing environment
, while leading by an example and effectively working with and through others.
Problem Solving and Innovation
– Gathering appropriate
perspective
and insights and seeking win-win solutions by
remaining
open to alternative approaches and being proactive in generating
new ideas
. Ability to
maintain
a balanced perspective and see all sides of an issue and manage problems in
a timely
and effective manner. A free and independent thinker, open to
new ideas
and concepts.
Organizational Skills
– Manages competing priorities of several teams/departments/locations.



Tasks and project management orientation (with the ability to hold others accountable).
Winning Teamwork
– Collaborating with others in a respectful manner and openly sharing information among the team to assist in achieving Ticketmaster goals and objectives.
Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.
LIFE AT TICKETMASTER
We are proud to be part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successful deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture drive by accessible leaders, attentive managers, and enthusiastic teams. If
you're
passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability
– We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork
– We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity
– We are committed to the highest moral and ethical standard on behalf of the countless partners and stakeholders we
represent
.
Belonging
– We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It's
talent that matters to us and we encourage applications from people irrespective of their genders, race, sexual orientation, religion, age, disability status, or caring responsibilities.
#TMAU
#LI-Hybrid
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

📌 Area Manager - Field Operations (Perth)
🏢 Ticketmaster Australasia Pty
📍 Perth