Company Description
Ibis Perth
has recently undergone a stunning refurbishment, unveiling a fresh current look that elevates the guest experience to a whole new level. Ideally located in the heart of Perth's vibrant West End, just 300 metres from the bustling Murray and Hay Street shopping malls, the hotel features 192 modern, air-conditioned rooms. Guests can also enjoy our stylish, elevated bar and all-day dining outlet, serving up delicious meals and refreshing beverages. With our revitalised spaces and warm service, Ibis Perth is ready to leave a lasting impression.
Job Description
As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:
Managing arrivals and departures
Responding to guest requests efficiently and courteously
Communicating with other departments to ensure all guest requests and needs are met
Actively resolving guest issues and challenges
Promoting the Accor Live Limitless Loyalty Program
Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.
You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
Qualifications




The successful candidate will have previous experience in a similar role plus:
Strong written and verbal communication skills
Time management skills with the ability to multi-task
Good interpersonal skills with the ability to communicate with all levels of team members
Ability to provide prompt and efficient service including upselling advantageous
Entrepreneurial spirit with drive, ambition, and a high level of energy
Additional Information
What's in it for you:
Employee benefit card offering discounted rates at Accor properties worldwide.
Access to learning and development programs through Accor Academies.
Career advancement opportunities within Mercure Perth and globally across Accor's extensive network.
Opportunity to make a difference through our Corporate Social Responsibility initiatives.
Our Commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
Join us at Mercure and ibis Perth, where your passion for sales and events will thrive in a dynamic and supportive environment.
Apply now
to embark on a rewarding career journey with Accor!

📌 Guest Service Agent (Perth)
🏢 AccorHotel
📍 Perth