About ICG Medical:
ICG Medical is a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA makeup of our business stems from our core values: Open, Family, and Passion. One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering. The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.
Job Summary:
As a Homecare Care Coordinator your main purpose is to support the company's customer service activities by
assisting
clients/participants and support workers, resolving customer questions or complaints, and enhancing client/participant care.
Responsibilities include:
Assisting
with establishing care requirements for clients which at times may also include meet and greets with clients in their home workplace.
Ensuring suitable daily care is delivered by suitably matched support team.
Monitoring client support requirements to
identify
, organise and implement change and/or arrange necessary supports if
.
Follow up with clients/participants
regarding
their care requirements and changes to their shift requests.
Ensure all communication with clients and workers are documented,
accurate
, professional, and up to date for upcoming and/or recurring shifts.
First point of contact for all worker enquiries
regarding
CRM
vWorker
platform.




Work closely with members of the global Homecare team and Homecare Leadership Team to track incidents and provide feedback to drive service improvements.
Maintain Visual Care CRM database and associated systems.
To act as a representative for the organisation undertaking business development, taking part in external promotional activities as
appropriate
, and
maintain
collaborating with professional networks.
Proactively building and maintaining positive and professional relationships with clients through collaboration, participation, respect whilst supporting confidentiality and cultural sensitivity.
Timely development and submission of required reports
Managing and investigating and responding constructively to any feedback and or complaints received.
Undertaking administrative functions as required, including the collection of accurate and timely data to support clients invoicing, rostering, timesheets and reporting
Support ad-hoc tasks and projects from time to time.
Desirable:
Experience working in health and/or community services.
Relevant industry qualifications in Disability, Aged Care, or Individual Support
Key Selection Criteria:
Relevant experience in a customer service role, inbound and/or outbound
Effective communication and people skills
Team player
Building rapport with internal and external stakeholders
Ability to think on your feet and find workable solutions to problems.
Ability to multitask and thrive under pressure.
Meticulous, organised and attention to detail.
Initiative-taking and able to work autonomously.
Join us at ICG Medical and play a pivotal role in shaping the future of healthcare staffing. If you are a strategic thinker, results-oriented leader, and passionate about making a positive impact in the healthcare industry, we want to hear from you! Apply now to be considered for this exciting opportunity.

📌 Care Coordinator (Homecare) (Australia)
🏢 ICG Medical
📍 Australia