Description
Looking to switch gears from hospitality? This could be your next big move.
Do you thrive on helping people and creating memorable experiences? At
Voltex Electrical Accessories
, we know the value of exceptional service and we believe your background in hospitality has uniquely prepared you to shine in customer care.
We're not just about products, we're about creating "WOW" moments for electricians across Australia. Now, we're inviting passionate, service-minded individuals from the hospitality industry to bring their people skills into a new, exciting, and reliable environment.
What you will be doing as a Voltex Customer Care Specialist
Delivering meaningful interactions
across phone, email, and live chat — always with empathy, energy, and professionalism.
Be the hero our electricians need
by assisting with inquiries, diving deep into product knowledge, and navigating through orders with ease
Transform challenges into triumphs
, resolving complaints and issues with a blend of professionalism and personal touch
Collaborate like a pro
, working hand-in-hand with our internal teams to ensure every customer concern finds its resolution swiftly
Keep our promise of excellence
alive by maintaining meticulous records of all interactions and transactions, leveraging our cutting-edge CRM system
Elevate our brand
with every conversation, embodying our commitment to WOW service by going the extra mile in every interaction
Requirements




5 years experience in customer service or customer experience minimum
A magnetic personality with communication skills that can light up a room
A master of multitasking, with the superpower to prioritize and manage time like a pro
A proactive problem-solver who enjoys finding better ways to do things.
A commitment to continuous learning, especially when it comes to mastering product and technical knowledge
Tech-savvy, with a knack for navigating computer systems and CRM software like a navigator charts the seas
Benefits
Convenient onsite parking, because your journey to us should be as smooth as your workday, no more city commutes or shift changes.
A competitive salary and benefits package that appreciates your worth
A supportive and inclusive work environment where everyone's voice matters
No Weekends! Set working hours Monday to Friday - reclaim your weekends for adventure!
A permanent role that offers long-term job security in a company that's always moving forward
Work with purpose — helping real people every day in a stable, fast-growing company.
If you're looking to leave behind the rigid scripts, the constant churn, or the feeling of being just another headset on the floor, and instead join a team where your passion for customers is truly valued, this is your chance.
Apply now and let us help you create a future you'll be proud of.

📌 Customer Care Specialist (Adelaide)
🏢 Voltex Electrical
📍 Adelaide