Customer Service & Membership Management
Manage member enquiries related to bookings, memberships, account updates, payments, upgrades, and cancellations
Review customer accounts, resolve membership-related concerns, and escalate complex issues when necessary
Support member retention efforts by communicating cancellation policies, managing notice periods, and offering approved retention options
Identify opportunities to upsell memberships, class packs, and additional services
Conduct member feedback surveys and satisfaction check-ins to help improve the overall member experience
Studio Operations & Administration
Monitor and manage enquiries received through the general inbox, including group bookings and partnership opportunities
Maintain class schedules and studio timetables, including updates, instructor changes, and new class setup
Coordinate with internal team members regarding scheduling,



operational needs, and studio support
Assist with promotional campaigns, gift cards, vouchers, community partnerships, and special initiatives
Escalate operational issues and ensure timely communication and resolution
Staff Onboarding & Compliance Support
Coordinate onboarding administration for current team members, including contracts, documentation, and system setup
Maintain accurate staff records, certifications, qualifications, insurance documentation, and compliance requirements
Track compliance deadlines and proactively follow up on renewals and outstanding requirements
Update staff registers and operational records to ensure information remains accurate and current

📌 Customer Service & Membership Coordinator For A Health & Wellness Business In Australia (Home Based (Western Australia)
🏢 Virtual Coworker
📍 Western Australia