Job Details:
Must Have Skills:

Technical Proficiency and
Process Improvement
Leadership and Team Management
Nice to Have Skills:
Communication skills, Leadership
/ People management, Problem -solving, Adaptability / flexibility
Detailed Job Description
Technical skills: ServiceNow CSM Integrations
Consultant
Design, configure, and implement solutions on the
ServiceNow platform for ITSM and CSM modules
Customize forms, fields, UI policies, business
rules, and client/server scripts
Develop and support Flow Designer workflows,
subflows, and actions to automate business processes
Implements and enhance ITSM processes including
Incident, Problem, Change, Request, and Knowledge Management
Configure and customize Customer Service Management
(CSM) capabilities such as cases, service portals, and omnichannel
experiences
Work closely with stakeholders to gather
requirements and translate them into technical solutions
Develop and maintain JavaScript -based scripting
(Client Scripts, Business Rules, Script Includes)
Minimum Years of Experience
: 8
Certifications Needed: CSA

📌 Servicenow Itsm And Csm Integrations Consultant (Sydney)
🏢 XPT Software Australia Pty
📍 Sydney