Primary Details
Time Type: Full time
Worker Type: Employee
Role Highlights
Location:
Flexible on QBE office location in Australia
Type:
Full time, permanent
Hybrid role, Happy to talk flexible working
The opportunity
This is a key leadership role within QBE's People Risk Claims business, where
you'll
lead a team of Injury Management Specialists and shape how healthcare services are delivered across our
C
laims portfolio
in Workers Compensation (WC) ACT,
NT
&
TAS as well as Compulsory Third Party (CTP) SA and QLD.
You'll
play a critical role in improving outcomes for injured people—driving effective treatment, rehabilitation and return to work strategies, while balancing customer experience,
risk
and financial performance.
If
you're
passionate about leading high-performing teams and influencing better recovery outcomes at scale, this is a genuine opportunity to make a meaningful impact.
About QBE
At QBE, we get to the heart of what matters for our customers
.
And we do it all with a human touch.
We're
an international insurer with more than 13,000 people working across 26 countries – which means
we're
big enough for your ambitions, yet small enough for you to make a real impact.
It's
an exciting time.
We're
building momentum towards our vision to become the most consistent and innovative risk partner
.
What if you could have a positive impact – at work and in the world?
As
part of the QBE team,
you'll
get to spend every day working with people who are passionate,
talented
and kind.
Your new role
You'll
lead,
influence
and deliver across healthcare strategy and performance, including:
Leading and developing a team of Injury Management Specialists to deliver strong customer and business outcomes
Driving the implementation of injury management strategies to improve return to work and recovery outcomes
Providing
expert technical guidance and coaching to uplift capability across the team




Managing complex and high-value claims, providing direction and oversight on strategy and resolution
Overseeing rehabilitation and treatment provider performance, ensuring quality,
value
and effectiveness
Identifying
trends and insights to inform continuous improvement and claims performance outcomes
Managing cost drivers across treatment,
rehabilitation
and medico-legal services
Building strong relationships with internal stakeholders,
suppliers
and industry partners
Representing
QBE in external forums and contributing to broader healthcare and claims strategy
Ensuring compliance with legislative and policy requirements across all activities
About you
Experience in personal injury / People Risk Claims or strong exposure to the healthcare / rehabilitation ecosystem
Proven people leadership capability
Demonstrated success delivering initiatives that improve customer outcomes and operational performance
Strong stakeholder engagement and influencing skills across internal teams and external partners
Commercial and analytical mindset, able to balance cost, quality,
risk
and customer outcomes
Background in allied health, injury
management
or healthcare services
Benefits
We offer a range of perks to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks




' gender-equal flexible leave for all new parents, including paid super
To learn more about
benefits
of working with us, click
here
.
Awards & Recognition
We value our
employee's
experience with us and are proud to have been
recognised
for the following awards:
**** Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our
Respect@QBE
program
**** Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers **** for medium sized program as voted by graduates
To learn more about our achievements, click
here.
How to Apply
If
you're
looking for a career that combines your
expertise
and your empathy, click Apply today.
Successful applicants will need to complete work rights,
police
and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE
recognises
the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our
networks
please contact us at
******
.
Skills:
Analytical Thinking, Claims Analysis, Claims Settlement, Cost Management, Critical Thinking, Customer Service, Disability Claims, Financial Management, Individual Resilience, Injury Management, Intentional collaboration, Managing performance, Personal Injury Claims, Risk Management, Team Management
Application Close Date: 18/06/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

📌 Healthcare Manager (Sydney)
🏢 Qbe Insurance
📍 Sydney