Lead the Floor. Drive the Experience.
Cleveland Sands Tavern is looking for an energetic and hands-on
Duty Manager
to join our leadership team. If you're passionate about hospitality, thrive in a fast-paced environment, and enjoy leading teams to deliver exceptional guest experiences, we'd love to hear from you.
As a Duty Manager, you'll play a key role in the day-to-day operations of the venue, ensuring service standards are maintained, teams are supported, and guests leave wanting to return.
What You'll Be Doing
Leading and motivating front-of-house teams across the venue
Managing shifts and ensuring smooth daily operations
Delivering exceptional customer service and resolving guest concerns
Supporting team development, coaching, and performance
Maintaining compliance with RSA, RSG, gaming, and venue procedures
Managing cash handling, reporting, and venue security processes
Working closely with the Venue Manager to drive operational excellence
What We're Looking For
Previous experience in a Duty Manager, Supervisor, or Team Leader role within hospitality
Strong leadership and communication skills
A passion for delivering outstanding guest experiences
Ability to remain calm and effective in a busy environment
Availability to work a rotating roster including nights, weekends, and public holidays
Current RSA and RSG certifications (QLD)
Gaming experience highly regarded
Why Join Us?
Opportunity to grow your career with one of Australia's leading hospitality groups
Supportive leadership team and positive workplace culture
Ongoing training and development opportunities
Staff discounts and employee benefits
Agile venue with a strong local community presence
If you're ready to take the next step in your hospitality leadership career, apply now and become part of the team at
Cleveland Sands Tavern
.