Primary Location
NSW - Parramatta
Job Description Summary
This role is responsible for coordinating resident access and appointment activity across the MDU program to support effective progression from customer readiness through to installation delivery. The Appointment Scheduler acts as the central scheduling point for booking, confirming, rescheduling and tracking customer appointments, ensuring residents, installers and internal teams are aligned to approved dates and access arrangements.
About the Role
Reporting to the MDU Lead, the role supports the smooth handover from engagement and readiness activity into operational delivery by
maintaining
accurate
schedules, confirming appointment requirements, issuing
reminders
and coordinating changes
where
customer,
site
or delivery conditions shift. The role also supports the customer booking portal by monitoring booking activity,
identifying




exceptions, managing
outliers
and intervening where manual coordination is
. This helps reduce missed appointments, access failures and unnecessary rework through disciplined planning,
communication
and follow-up.
The Appointment Scheduler is accountable for scheduling control, customer
communication
and coordination rather than broader project management. The role provides visibility of appointment status, escalates risks or conflicts promptly and contributes to a more consistent customer experience across the installation pathway.
Department
Projects
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.

📌 Appointment Scheduler (Sydney)
🏢 Service Stream Energy
📍 Sydney