Employment Type
Permanent
Closing Date
8 June *******:59pm
Job Title
Tenant Services Coordinator
Job Summary
We are seeking a highly capable Tenant Services Coordinator to be the on-site customer interface within a live, mission-critical telecommunications facility supporting multi-tenant operations.
This is a unique opportunity to operate at the intersection of commercial property management, critical infrastructure, and customer experience, where zero disruption is the standard.
You will take ownership of tenant-facing operations across shared facilities and tenant environments, ensuring service continuity, compliance, and exceptional customer outcomes in a 24/7 operational setting.
Job Description
Who We Are
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
What we offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
Our InfraCo team
Being in Telstra InfraCo means you will be part of creating Australia's most valuable telco infrastructure business.
Our team is focused on growing a standalone infrastructure business – increasing the visibility of our infrastructure assets, driving operating efficiency and growing our revenue streams in order to position Telstra InfraCo as a robust, viable business in the market and enhance future optionality.
How You Bring the Purpose of Your Role to Life
In this role, you are the
voice of the tenant
and the
connector across stakeholders
. You will:
Act as the
primary on-site contact for tenants
,



building trusted relationships and responding to issues with urgency and professionalism
Ensure
tenant operations remain uninterrupted
, carefully coordinating works in a zero‐tolerance outage environment
Lead the end-to-end management of tenant issues — from
reporting, triage and response through to resolution and communication
Provide visible leadership during incidents, ensuring
clear communication and coordinated response across teams
Represent tenant needs in planning and operational decisions, proactively identifying risks and service impacts
Maintain high standards across shared services (EoT, common areas, access, cleaning, maintenance), ensuring a
premium customer experience
Drive continuous improvement by analysing customer-impacting events and implementing preventative solutions
About You
You are a customer-first facilities or property professional who thrives in complex, high-pressure environments where responsiveness, structure and communication matter.
You understand that in a mission-critical environment, every interaction, decision and action has operational consequences.
To Be Successful in This Role, You'll Bring
Proven experience in
commercial property, facilities management, or critical infrastructure environments
(minimum ~5 years)
Strong background managing
tenant relationships and service delivery in multi-tenant buildings
Demonstrated ability to operate effectively in
24/7 mission-critical or high-availability environments
Experience coordinating
maintenance, contractors, and service providers
, ensuring performance and compliance
Highly developed
stakeholder management and communication skills
, including escalation handling
A proactive, solutions-focused mindset with the ability to
manage competing priorities under pressure




Sound understanding of
WHS, security, and operational risk management requirements
Ability to translate technical or operational issues into
clear, customer-focused communication
Why This Role Stands Out
Work in a
mission-critical environment
where your role directly impacts business continuity
Be the
trusted face of the facility
for high-value commercial tenants
Operate in a role that combines
operational control, customer leadership, and risk management
Opportunity to influence
service delivery, tenant satisfaction, and continuous improvement outcomes
What Success Looks Like
Tenants experience
minimal disruption and high confidence
in facility operations
Issues are
resolved quickly, transparently, and professionally
Strong, trusted relationships exist across tenants, contractors and operations teams
Risks are anticipated and managed before they impact operations
If you're looking to step into a role where
customer focus meets critical operations
, and where your work truly matters — we'd love to hear from you.
Apply now and be part of something bigger!
As part of your application with Telstra, you may receive communications from us on *************** (for job applications in Australia). When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.
We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

📌 Tenant Services Coordinator (Perth)
🏢 Telstra
📍 Perth