About Fitness First:
A globally recognised leader in the fitness sector,
Fitness First
currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.
As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.
Fitness First
, Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific's largest diversified fitness brand.
Role Purpose
The
Member
ship
Manager
is responsible
for
leading and managing a team of Member Support Consultants to maximise member growth
(through acquisition,
integration
and retention)
and
providing
a positive member experience which
drives
member visitation and retention.
This role
is responsible for
achieving the joiners, leaver
s and member growth goals
of
the club as well as overseeing
the front desk operations and setting the service standards
within the club.
Key Duties and Responsibilities
The key duties and responsibilities of this
position
include, but are not limited to:
Sales
Manage the daily workflow of the club's Member Support Consultant (MSC) team ensuring the club reaches monthly and annual sales targets
Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
Instil discipline and support team with daily structure to ensure all
MSC
s
achieve their daily minimum performance criteria
Set and document monthly goals with all
MSC
s at the start of each month
Assist
in carrying out sales training to develop the MSC team
Drive the recent member integration experience by prescribing relevant club products and services.
Allocate quality time to lead generation and casual leasing with
MSCs
ensuring that you are proactively attracting new memberships to the club (and training
MSC
s
to do the same)
Ensure data input into the sales system and
subsequent
reporting of management information is up to date,
accurate
and of high integrity
at all times
Support in the recruitment of
MSCs
alongside Club Manager
Support the Club Manager in developing the
Member Support Consultant




fortnightly roster
Retention
Achieve member retention and member growth budgets
monthly
Meet and greet members as they enter the gym
Instil
discipline and support team with daily structure to ensure all MSCs achieve our all-in approach
to ensure all
member enquiries are handled at first point of contact
Support the Regional Performance Manager
a
nd Club Manager by developing initiatives to drive membership growth
Set the
customer service
standards in club
and
provide
ongoing support/training
to the
MSC
team
Ensure all new
MSCs
are adequately trained to club standards in customer service
Monitor, manage and report on club cancellations and time freeze policies
monthly
Conduct daily re
tention, overdue and set to term calls
to members in line with individual KPI's
Conduct relevant calls to overdue members and follow processes to
facilitate
a timely
repayment plan
Ensure
Member Support Consultant
team are
competen
t
in
the
use of
internal club member systems
Achieve stipulated member saves target and retail sales budget
monthly
Open and close the
club
where
This position may involve
additional
tasks and responsibilities beyond those mentioned above
Person Specifications
Pr
oven sales and
customer service
experience
with a clear ability to hit KPIs
An
understanding of the cycle of selling
Previous
experience of managing the customer journey, and in particular understanding of customer retention strategies and metrics is highly regarded
Previous
experience managing or mentoring
a team or individuals.
Ability to set and
motivate others
towards goals
Exposure to using business computer systems
Current First Aid and
CPR (Cardiopulmonary Resuscitation)
certificates
A current paid WWCC may be
based on your state
jurisdiction
What we can offer you
We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis.



We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one.
A competitive OTE of $60,000-$65,000 made up of base salary and commission, plus super
A complimentary Platinum Fitness First membership
Anniversary leave days and an additional free gym membership for friends and family as part of our "recognition for service awards"
Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service
Program
Be recognised and rewarded by your peers for living our values with FLG's People's Champion
awards
Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program
Leading paid parental leave program
Employee Assistance Program
Apply Now!
Please click 'Apply' to submit a resume that details your experience, attributes and achievements.
About Fitness & Lifestyle Group:
Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.
FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.
Our commitment to diversity & inclusion
At
Fitness and Lifestyle Group
we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.
We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
Membership Manager

📌 Membership Manager | Glenelg (Adelaide)
🏢 Goodlife Operations Pty
📍 Adelaide