**12 Month Max Term
Do work that matters
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless and trusted banking experience to more than
10 million personal and small business customers
.
The
Customer Data Investigation and Remediation (CDIR)
team plays a critical role in protecting our customers and meeting key regulatory obligations. We support a broad range of requirements including customer onboarding, identification collection and uplift, ongoing and enhanced customer due diligence, and compliance with AML/CTF and CRS/FATCA obligations.
Our purpose is simple:
ensure compliance while making banking easy and intuitive for our customers
.
See yourself in our team
As a
Financial Crime Analyst
, you will be part of a specialist investigations team responsible for identifying, investigating and remediating financial crime risks across the Retail Bank.
You'll work closely with customers, business stakeholders and fellow Financial Crime teams, applying strong analytical thinking and regulatory knowledge to drive compliant and customer‐centric outcomes.
This role reports to the
Manager, Financial Crime Investigations
and works in close partnership with stakeholders across RBS and Group Financial Crime.
Your impact & contribution
In this role, you will:
Analyse customer and transactional data to identify anomalies, risks and gaps
Conduct account and customer investigations aligned to AML/CTF obligations
Undertake remediation activities to address data quality, KYC and due diligence issues
Apply the Financial Crime framework to support effective risk management across RBS
Identify and document operational and data process improvements
Perform gap analysis and risk identification activities
Clearly present complex or technical information to management and stakeholders
Support the identification of business needs and problem statements relating to financial crime




Prioritise and manage work effectively to meet agreed timeframes
Maintain effective communication with stakeholders to resolve issues, escalations and complaints
Support Managers and Senior Managers with ad‐hoc requests and initiatives
Contribute to a strong production management culture, including daily stand‐ups and team huddles
Demonstrate CommBank's values and apply critical thinking and sound judgement in decision‐making
Skills & experience
We're looking for someone who brings:
A strong
risk mindset
, with the ability to proactively identify and manage current and emerging risks
Sound understanding of the
financial crime regulatory framework
, including AML/CTF, sanctions and ABC
Experience conducting investigations and working with customer and transactional data
Excellent written and verbal communication skills, with the ability to convey insights to diverse stakeholders
Solid analytical and problem‐solving skills with high attention to detail
A continuous improvement mindset and experience using CI tools or methodologies
A collaborative, service‐oriented approach and the ability to work with a wide range of stakeholders
High levels of initiative, professionalism and engagement
Flexibility and adaptability in a fast‐paced, changing environment
Strong time management and prioritisation skills
Experience with requirements gathering, documentation and gap analysis (desirable)
Qualifications
Relevant tertiary qualifications
or equivalent experience
in AML/CTF, Financial Crime, Risk or Compliance
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply
through
Sidekick
to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on ************.
Advertising End Date: 10/06/2026

📌 Financial Crime Analyst - Customer Data Investigations And Remediation (Australia)
🏢 Commonwealth Bank Of Australia
📍 Australia