Business Support Manager – NSW Civil and Administrative Tribunal
Location:
Sydney with access to hybrid working arrangements
Employment Type:
Ongoing full-time.
Salary ranging from:
$129,464 - $142,665pa. plus, employer's contribution to superannuation and annual leave loading
Your role
Lead a high-performing team delivering critical business support services to the NSW Civil and Administrative Tribunal (NCAT).
As the Business Support Manager, you will lead and oversee the day-to-day operations of the Member and Registry Services (MaRS) team. The team delivers a wide range of business functions supporting NCAT's executive and broader operations, including finance, payroll, purchasing, travel, accounts payable and event coordination.
In this role, you will:
Lead and manage team operations, performance and service delivery outcomes
Lead, mentor and develop a team of managers and staff
Oversee finance and business support functions across the organisation
Ensure services meet legislative and organisational requirements
Lead the development and continuous improvement of policies, processes and systems
Provide strategic advice and insights to senior management
Build robust relationships with stakeholders to support business outcomes
Provide strategic advice and insights to senior management
What we're looking for
We are seeking an experienced and capable leader who can operate effectively in a complex, fast-paced environment.
You will bring:
Proven experience leading business support functions or operational teams
Strong leadership capability, including managing managers and developing high performing teams
Ability to manage competing priorities and deliver outcomes under pressure
Experience driving business improvement, change and project delivery
Strong judgement and the ability to provide advice to senior managers
Demonstrated excellence in stakeholder engagement and in building and maintaining strong, productive relationships.
Strong written communication and attention to detail




Experience working in complex, high-volume or sensitive environments
Problem-solving skills with the ability to think critically and creatively
Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a tribunal environment
.
Click here
for more information about accepting a role with NCAT
.
You will also demonstrate a strong commitment to collaboration, customer-focused service delivery, and continuous improvement in line with public sector values.
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Role Description
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible and supportive work environment
Competitive pay and conditions
Training and development opportunities
Health & wellbeing programs.
Visit our website to see more information on
Working for us.
Work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.
We collaborate with other agencies and community partners, to improve lives and realise the potential of
children, adults, families and communities. We're focused on
breaking, rather than managing, disadvantage.
It's work that really matters.
Ready to apply?
If the "
" button is not working,



please use the link below to access the application page and submit your application:

Please submit:
Your current résumé (up to 5 pages)
A cover letter (up to 3 pages) that responds to the two targeted questions below
Targeted questions
Tell us about a time you led a team through a period of competing priorities or change. How did you support your team, maintain performance, and what outcomes did you achieve?
Describe a time when you identified and implemented an opportunity to improve a business process or service. How did you engage key stakeholders, influence decision-making and what impact did the improvement deliver?
Applications close
9th June **** at 11:59pm.
Got a question?
For more information about the role, please contact the hiring manager Francis Monteiro on ************** |
******
If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Dean on ************ or
email the recruiter
Visit
Recruitment adjustments on the DCJ website
to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit
Inclusion and diversity on the DCJ website
.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit
Applying for DCJ jobs
on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
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📌 Business Support Manager (Sydney)
🏢 the original
📍 Sydney