Are you the person who spots the detail others miss?
ISAustralia is looking for a highly organised and detail-focusedQuality Assurance Officer – Data & Enrolment Complianceto join our growing Quality Assurance team.
This is not simply a student administration role.
You will sit within our Quality Assurance function and play an important role in protecting the integrity of our student records, enrolment processes and regulatory data across our Australian and Timor-Leste operations.
You will review, check, question and improve the way student information moves through our organisation, from pre-enrolment through to certification.
If you enjoy finding inconsistencies, fixing processes and making sure things are done properly the first time, this could be the role for you.
The role
Reporting to the Quality Assurance Manager, you will provide independent quality assurance oversight across student enrolment, administration, data and records.
Your work will include:
Reviewing pre-enrolment and enrolment files for accuracy, completeness and compliance
Conducting quality checks across student records and data
Reviewing eligibility, identity, USI and pre-training review evidence
Conducting data integrity checks within our Student Management System and LMS
Preparing and validating AVETMISS/NAT data
Identifying data discrepancies and coordinating rectification
Conducting pre-issuance checks before certificates and Statements of Attainment are released
Reviewing student and class files against approved requirements
Maintaining QA registers, rectification records and continuous improvement actions
Identifying recurring issues and helping us fix the process rather than repeatedly fixing individual errors
Supporting internal reviews, self-assurance activities and audit preparation
Developing and improving procedures, checklists and process maps




Providing practical guidance and quality oversight to our offshore Student Administration team in Timor-Leste.
What we're looking for
We are looking for someone who is naturally systematic, curious and exceptionally organised.
You will ideally have experience within an RTO, VET, education, compliance or similarly regulated setting and understand why accurate records and evidence matter.
You should bring:
Experience in RTO administration, student data, compliance or quality assurance
Working knowledge of Student Management Systems and Learning Management Systems
Knowledge of AVETMISS reporting and NAT file validation
Understanding of the Australian VET workplace and AQF requirements
Exposure to the**** Standards for RTOs
Strong Excel skills and confidence working with large amounts of student information and data
Excellent attention to detail
Strong written communication and documentation skills
The confidence to identify an issue and follow it through to resolution
The ability to work independently while collaborating closely with administration, trainers and management.
Experience usingaXceleratewill be highly regarded.
Experience with internal auditing, self-assurance, offshore operations or culturally diverse teams will also be advantageous.
A Certificate IV in Training and Assessment isdesirable but not essential.
What will make you successful
You don't need to know everything on day one.
What matters to us is that you have the right mindset.
You are someone who:
Notices when something doesn't look right




Wants to understand why an error occurred, not just correct it
Is comfortable working with systems, spreadsheets and evidence
Can hold people accountable while remaining constructive and professional
Takes ownership of your work
Enjoys improving systems and processes
Can work across different teams and cultures
Understands that good quality assurance is about preventing problems, not just finding them.
About ISAustralia
Our vision is simple:
To be the innovators in real training for real jobs.
ISAustralia is a Registered Training Organisation delivering industry-focused training and workforce solutions.
Our operations continue to grow across Australia and internationally, including our developing operations in Timor-Leste.
With that growth comes an increased focus on solid systems, quality assurance, data integrity and continuous improvement.
You will be joining a team that is actively strengthening these systems and will have the opportunity to genuinely contribute to how our organisation operates.
Why join us?
This is a great opportunity for an experienced RTO administrator who wants to move further intoquality assurance and compliance, or an existing quality professional who enjoys the operational and data side of RTO compliance.
You'll have the opportunity to:
Build broader RTO quality assurance experience
Work across Australian and international operations
Develop your knowledge of RTO self-assurance and compliance
Contribute directly to process and system improvements
Work closely with experienced quality and compliance professionals
Build capability in offshore administration teams
Be part of a growing organisation where your work will have a visible impact.
There may also be opportunities to travel toTimor-Lesteto support our offshore team and operations.
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