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About the Role
We're looking for an experienced and hands-on IT Site Lead to join our IT & Security team.
This role is responsible for leading the day-to-day IT operations for a large office workplace while providing onsite and remote support to employees across Australia.
This is an exciting opportunity for someone who enjoys combining technical expertise with leadership responsibilities in a quick-paced, collaborative environment.
You'll act as the primary escalation point for onsite IT support, oversee local IT operations, and help drive a high-performing support culture within the business.
What You'll Be Doing
Lead day-to-day IT operations for a busy corporate office
Manage and support onsite IT Support Technicians
Provide Level 2/3 technical support across hardware, software, AV, networking, and peripherals
Act as the key escalation point for complex IT issues
Oversee meeting room and AV technology support
Maintain strong relationships with internal stakeholders and vendors
Support office technology projects and continuous improvement initiatives
Ensure smooth onboarding, device management, and user support experiences
Contribute to operational standards, documentation, and best practices




Participate in an after-hours support roster when required
About You
You're a proactive IT professional with strong troubleshooting skills and a passion for delivering exceptional support experiences.
You enjoy mentoring others, solving problems, and working closely with both technical and non-technical teams.
You'll Bring
Previous experience in an IT support leadership or senior desktop support role
Strong knowledge of Microsoft technologies and enterprise IT environments
Experience supporting AV systems, networking, desktops, and end-user devices
Excellent communication and stakeholder management skills
Strong organisational and problem-solving abilities
Ability to thrive in a fast-paced and evolving environment
Experience mentoring or managing support team members is highly regarded
Why Join Us?
Opportunity to lead onsite IT operations within a growing business
Collaborative and supportive team culture
Exposure to a broad range of technologies and projects
Career growth and development opportunities
Work with a business focused on innovation and customer experience
If you're looking to join a progressive company and a leader in its field,
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IT Support Team Leader - Compare Club Melbourne, VIC, AU
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📌 It Support Team Leader - Compare Club (Melbourne)
🏢 Compare Club
📍 Melbourne