Efficient Recruitment Services Pty Ltd – Melbourne VIC
Job Type: Permanent position | Full time position
Job Description
Position: Systems Support Officer Employer: Harvard International College Pty Ltd Trading as: Horizon International College ABN: ************** Location: Melbourne VIC **** (travel to other campuses may be required) Employment type: Full-time (minimum 38 hours per week) Remuneration: $85,000 – $100,000 per annum, excluding superannuation (Advertisement run by Efficient Recruitment services Pty ltd on behalf of Harvard International College Pty Ltd)
Horizon International College is a registered training organisation delivering vocational education to domestic and international students.
We are seeking a Systems Support Officer to keep campus technology reliable for teaching, student administration and day-to-day operations across our sites.
The role sits within a busy education environment.
Staff, trainers and students rely on classroom computers, student management systems, learning platforms, printers, networks and related equipment.
The successful candidate will provide hands‐on technical support, help users work confidently with college systems, and keep infrastructure stable as the college operates across more than one campus.
About the role
The Systems Support Officer will be the first point of contact for technical issues affecting staff and students.
The work covers identifying what hardware and software is needed to resolve faults, responding to requests about computers, applications and network access, installing and updating programs used for teaching and administration, and making sure equipment is used properly and kept in working order.
The position also involves supporting the college network across campuses, assisting with website and portal upkeep where required, replacing or repairing printers,



terminals and other peripherals, and providing practical guidance so staff and students can use systems without unnecessary disruption.
Occasional travel between campuses will be required when on‐site support is needed.
Key duties
Assess hardware and software needs and recommend practical solutions when systems fail or no longer meet teaching and administrative requirements
Respond to staff and student enquiries about computers, applications, logins, printers and classroom technology
Adjust existing applications and settings so they work for trainers, administration staff and students
Install, update and configure software used for student management, learning delivery, email and office work
Promote reliable and efficient use of college computers, networks and classroom equipment
Assist with setup, monitoring and upkeep of campus networks and connected devices
Support the college website, student portals and related online tools so information remains accessible
Diagnose, repair or replace printers, terminals, peripherals and other end‐user equipment
Provide on‐spot and remote assistance consistent with a busy education helpdesk environment
Travel to other campuses when required to resolve faults or support current equipment rollouts
Essential requirements
Bachelor of Information Technology or a closely related field
A minimum of one (1) year of relevant systems support experience (preference will be given to applicants with additional relevant experience)
Demonstrated experience supporting users with hardware, software and network issues
Ability to install and maintain applications and keep equipment running in a multi‐user workplace
Clear communication skills and the ability to explain technical matters to non‐technical staff and students
Willingness to work full‐time hours and travel between campuses as required
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📌 Systems Support Officer (Melbourne)
🏢 Efficient Recruitment Services
📍 Melbourne