Job Description
NeonNow | Hybrid (2 days in-office, 3 remote) | Sydney-based
We're looking for a Senior Product Designer to own design across our platform.
NeonNow is an AI customer engagement platform built from four products:CXfor voice and messaging in the contact centre,Outreachfor SMS and email campaigns,Agenticfor building AI agents without code, andIQ, the AI that runs underneath all of them.
Sales, service and collections teams use them for most of the working day.
We have never had a designer.
Our Head of Product Development has done it so far, and there is a design system, a shared UI kit and Figma libraries to show for it.
This is the role that takes it on properly.
What you'll do:
Design features across all four products, from the first conversation about a problem to the version that ships
Grow the design system: more patterns, better documentation, answers for the harder screens
Improve how our busiest screens work, the ones where a single interaction carries attributes, attached data, history and settings
Set up how design and engineering work together, including handover and a design check before release
Prototype, pair with engineers, and hold the line on quality
Use AI in your work where it actually helps
Shape our agentic experiences as more of the product moves that way:



how people build, configure and supervise AI agents, and how an agent shows its work back to them
What you'll bring:
Around 5+ years designing B2B software, ideally in a small product team
Strength across the whole process, from early discovery to the final detail
Experience growing a design system rather than only using one
Confidence with dense, data-heavy interfaces
AI tools already in your day to day, including prototyping in code
Good judgement about what is worth doing now and what can wait
Nice to have:
Experience designing AI agent interfaces: conversational UI, prompt and instruction building, agent configuration, or showing a user what an agent did and why
Work on contact centres, telco, unified comms or CX platforms
Comfort writing or reading front-end code (HTML/CSS/React) to prototype and pair with engineers
Experience standing up a design system from scratch
Why NeonNow:
We're a rapid-growing Aussie tech company building software that makes customer experience better.
Design sits with product and engineering, you'll work directly with the founders, and how design works here is still an open question.
We'd like you to answer it.
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📌 Senior Product Designer (New South Wales)
🏢 NeonNow AI
📍 New South Wales